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HughesNet emails are NOT getting delivered to AOL users. Is anyone else having this problem?

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Distinguished Professor II

Re: HughesNet emails are NOT getting delivered to AOL users. Is anyone else having this problem?

All of you  may want to wait until a HughesNet rep on this site replies to your posts.  

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Re: HughesNet emails are NOT getting delivered to AOL users. Is anyone else having this problem?

I would love to have a HughesNet rep weigh in again. It's been 2-3 weeks since we have had any response. Is this problem limited to just a handful of us and, if so, what is different about our circumstances than everyone else with a Hughesnet email address? @Damian 

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Moderator

Re: HughesNet emails are NOT getting delivered to AOL users. Is anyone else having this problem?

@SanLan,

 

To address your concerns along with everyone else's on this thread, I am double-checking with our email admins for updates on this situation. I understand this is an inconvenience, but we are doing our best to fix this. In the meantime, I recommend forwarding your emails to a different address and responding to them there. You can also keep a copy of the emails on our webmail server until this is fixed. Instructions on how to do this can be found by visiting https://community.hughesnet.com/t5/myAccount-and-Billing/Is-it-possible-to-auto-forward-Hughes-email.... I will post again once I have updates from our email admins.  

 

-Damian   

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Freshman

Re: HughesNet emails are NOT getting delivered to AOL users. Is anyone else having this problem?

Damian,

 

Thank you for your reply on this.  For me it's more than an inconvience, it's a loss of revenue.  

 

As far as the suggestion to forward our emails to a different address....that isn't a viable solution when THOSE emails don't go through. 

 

Thank you for your diligence with this and we look forward to a resolution soon. 

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Distinguished Professor II

Re: HughesNet emails are NOT getting delivered to AOL users. Is anyone else having this problem?

I don't know that they're going to tell you how many people are affected or why they are.  I'm not affected, but then again, I only use HN email for notifications, and I have all emails to my HN account forwarded to another account (and haven't had problems with that).  It's likely only some accounts are experiencing the issue. 

 

Susan Grant Gil wrote:

I would love to have a HughesNet rep weigh in again. It's been 2-3 weeks since we have had any response. Is this problem limited to just a handful of us and, if so, what is different about our circumstances than everyone else with a Hughesnet email address? 


 

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Moderator

Re: HughesNet emails are NOT getting delivered to AOL users. Is anyone else having this problem?

@SanLan,

 

We have received an update stating that our e-mail admins are still working on this issue, however, this takes an enormous effort behind the scenes so there is no immediate or simple fix. I apologize for the inconvenience and frustration this may cause. It is a gradual process with no ETA, so please adjust accordingly, especially if you are relying on your e-mail for business. Thank you for your patience and understanding. I will post here again when this has been fully resolved. 

 

-Damian 

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Sophomore

Re: HughesNet emails are NOT getting delivered to AOL users. Is anyone else having this problem?

Thank you @Damian  for keeping us updated.