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HughesNet emails are NOT getting delivered to AOL users. Is anyone else having this problem?

Sophomore

Re: HughesNet emails are NOT getting delivered to AOL users. Is anyone else having this problem?

Thanks for the update @Damian 

Freshman

Re: HughesNet emails are NOT getting delivered to AOL users. Is anyone else having this problem?

Any updates on this?  We use our HughesNet email for our small business and it is paralyzing us.  Invoices and emails regarding orders are NOT going through.  I received bouncebacks this morning for emails (can't tell WHICH email) to a customer on Friday.

 

We've lost revenue due to this. 

 

 

Professor

Re: HughesNet emails are NOT getting delivered to AOL users. Is anyone else having this problem?

 @Damian's last communication about this was he was going to update the OP when there were updates. Since he hasn't, there may be no updates yet. Damian is usually here after 5 pm. 

 

 You could send him a private message, too. 

Assistant Professor

Re: HughesNet emails are NOT getting delivered to AOL users. Is anyone else having this problem?

Can also set up a seperate email system with whomever hosts your website for your business.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Sophomore

Re: HughesNet emails are NOT getting delivered to AOL users. Is anyone else having this problem?

On my end, I sent a test email earlier today from my HugheNet email to my AOL email, and it went THRU within 2 minutes! Fingers crossed it is fixed....

Re: HughesNet emails are NOT getting delivered to AOL users. Is anyone else having this problem?

Yahoo emails are still being rejected. I got a notice 2 hrs ago that I had one rejected.

Freshman

Re: HughesNet emails are NOT getting delivered to AOL users. Is anyone else having this problem?

I'm on the line with technical support and they are NOT understanding me.  They keep testing my internet connection and saying I'm operational.

 

I try to tell them it's my emails that are NOT being received....and technical support doesn't understand my issue.  It doesn't matter what internet provider I log onto my email account with, it doesn't work.  They don't seem to have access or knowledge that this is a known issue.

 

Hughenet moderators...please help!  

Re: HughesNet emails are NOT getting delivered to AOL users. Is anyone else having this problem?

I am also still having issues. Emails from my Hughesnet email to Yahoo email addresses are still being rejected by Yahoo. I did have a successful email sent to an AOL user a few days ago. I'm not sure if Comcast is still rejecting mine -I haven't sent one lately. These issues have come and gone in the past - tech support personnel should be made aware of these issues, so as not to waste our time trying to come up with other reasons for the problems.

Sophomore

Re: HughesNet emails are NOT getting delivered to AOL users. Is anyone else having this problem?

Seems the issue is persistent...One day it works, the next day it doesn't. I had emails delivered successfully to AOL and Yahoo users the other day, and now the emails are not getting delivered. Why is this continuing to happen?

Freshman

Re: HughesNet emails are NOT getting delivered to AOL users. Is anyone else having this problem?

This is now a nightmare.  I called support.  The first person didn't understand what was I was saying.  (Tested my internet service and said there are no issues)

I tried to explain that this was an EMAIL issue regardless of what ISP I am using.  He didn't understand.  He finally transferred me to someone else.  That person said he'd open a case.  I said I understood that perhaps this was a known issue to Hughes.  No response.  He then went on to tell me that their system was down and he was unable to help me and couldn't give me a prognosis for correction.  He also told me I can call back for status.  SIGH.

 

I tried to email today to several different addresses.  Aol.com; comcast.net, sbcglobal.net,  gmail, and my personal work email.  The work email is the only one that went through.  

 

I'd simply stop using this email address, but we are a small business where customers know it -- changing isn't as simple as all of that.  Sigh again.