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HughesNet logins missing from list under My Account

maratsade
Distinguished Professor IV

HughesNet logins missing from list under My Account

Under My Account > Profile, only one HughesNet login shows, the main one. There are two other logins (both functional), but they don't show on the list (they used to). Is this a change, or is it an issue? It helps when they show.

1 ACCEPTED SOLUTION

Accepted Solutions
Liz
Moderator
Moderator

Re: HughesNet logins missing from list under My Account

Good morning maratsade,

 

I made some changes on my end, can you please see if you see your other accounts now?

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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13 REPLIES 13
maratsade
Distinguished Professor IV

Re: HughesNet logins missing from list under My Account

I wonder how many people recognize the reference...I wonder how many people recognize the reference...

 

Damian
Moderator

Re: HughesNet logins missing from list under My Account

Hello @maratsade,

 

Thank you for posting about this. I went through our engineering reports for today and was unable to locate anything relating to missings accounts on the list. It is possible this feature may have been changed but no internal updates discussed it. I will be escalating this case immediately to get any information I can from our team here. Just curious, is this happening on all browsers and networks? 

 

-Damian 

maratsade
Distinguished Professor IV

Re: HughesNet logins missing from list under My Account

@Damian , yes, it's happening on all browsers and networks, and I wonder if this is not a new issue... The account has been showing errors in the Billing section as well, and for a very long time; could these two issues be related?  Thanks for escalating. 

 

Here are a couple of screenshots.

 

Figure 1 shows logins missing from the list. There used to be two more. Both logins are still active; they just no longer show on the list. 

 

profile-logins-missing.jpg

 

 

Figure 2 shows what happened when I clicked on "Add another account."

 

 

profile-add-account-error.jpg

 

 

Reggie
Teaching Assistant

Re: HughesNet logins missing from list under My Account

 
GabeU
Distinguished Professor IV

Re: HughesNet logins missing from list under My Account

@maratsade 

 

When I look on that page my account info is missing, but it comes back if I refresh. 

 

Interestingly enough, I have five sign ons, with the four extra being for the purposes of email, and three of those just for something temporary.  I only use my main one and one other, but I lost the passwords to the other three, so I can't even delete them.  Smiley Tongue


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
maratsade
Distinguished Professor IV

Re: HughesNet logins missing from list under My Account

Actually, you reminded me of a 4th login that was listed there too and I can't delete it because somehow it can't be accessed by me or by HN. 'Tis lost to the world, but it still sat there, mocking me. Smiley Wink  Now it's vanished too. 

 

BTW, refreshing does nothing. Neither does clearing cache, history, & cookies, or using incognito mode with all add-ons disabled.  Since I have had issues with the Billing area for months, I wonder if this issue might be related. 

GabeU
Distinguished Professor IV

Re: HughesNet logins missing from list under My Account


@maratsade wrote:

Since I have had issues with the Billing area for months, I wonder if this issue might be related. 


Yeah, that's different from what's going on with mine.  

 

It might be related, and maybe the maratsade sign on shows up due to that being the one you're signed into at the time.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
maratsade2
New Poster

Re: HughesNet logins missing from list under My Account

Now using a second login, and interestingly, I can see the maratsade login listed as well as the current one I'm logged into.  Weird. 

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GabeU
Distinguished Professor IV

Re: HughesNet logins missing from list under My Account


@maratsade2 wrote:

Now using a second login, and interestingly, I can see the maratsade login listed as well as the current one I'm logged into.  Weird. 


Who are you?!  Be gone you evil doppelganger!!!  Smiley Tongue   


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro