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HughesNet updated my email format and now I've lost all saved emails and accounts.

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New Poster

HughesNet updated my email format and now I've lost all saved emails and accounts.

The email format has changed in HughesNet email and now I have lost all of my very important saved emails and accounts.  Can someone help me get back the emails?

9 REPLIES 9
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Moderator
Moderator

Re: HughesNet updated my email format and now I've lost all saved emails and accounts.

Good morning rnickol,

 

I see it's your first post here, so welcome to the community! I've gone ahead and escalated this to our e-mail admins to address. I'll post back once I have an update for you or if I need more details.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Moderator
Moderator

Re: HughesNet updated my email format and now I've lost all saved emails and accounts.

Good morning rnickol,

 

Thank you for your patience while your e-mail folks looked into this. Can you please check and let me know if your e-mails have been restored?

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Moderator
Moderator

Re: HughesNet updated my email format and now I've lost all saved emails and accounts.

Hello rnickol,

 

Looks like our e-mail folks are still working on your account, but if you do see your e-mails restored, please let me know.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Freshman

Re: HughesNet updated my email format and now I've lost all saved emails and accounts.

I am also having email issues. Since Sept. 13, 2020, I am unable to download/receive/send emails to my Thunderbird email program. I have to access my emails via the server, and not all emails are showing up. My insurance company has been trying for 2 days to send me a form to sign and return and none are getting through. Hughesnet first claimed the issues is NOT with their server, then another tech support (also with a hispanic name) said they are "working on the problem" and admits it's a Hughesnet issue. So, which email from two different tech support guys is the truth? And WHEN will the problem be FIXED, no matter whose fault it is?
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Distinguished Professor IV

Re: HughesNet updated my email format and now I've lost all saved emails and accounts.

@highprairiest 

 

The cause of your issue may be very different from the OP's, and piggybacking on another topic can cause confusion.  Because of this, please start a new topic in Tech Support to get help with your email issue, which you can do here.    


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Moderator
Moderator

Re: HughesNet updated my email format and now I've lost all saved emails and accounts.

Good morning rnickol,

 

Thank you for your patience while our e-mail admins worked on this, they've re-migrated your inbox, so can you please confirm that you have everything back now?

 

Looking forward to hearing back.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Freshman

Re: HughesNet updated my email format and now I've lost all saved emails and accounts.

Liz,

I have an issue with my emails since the new Thunderbird update, however I did not lose any emails or accounts. My issue is that emails no longer download to Thunderbird from the server. Nothing since Sept. 13, 2020. I tried the resolution suggested (security.tls.version etc), but that did not solve the problem. Thunderbird did change the scrolling to appear that it was going to download my emails, but after waiting for 15 minutes, nothing changed. Any further suggestions? Is this an issue that Hughesnet is working on?

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Distinguished Professor IV

Re: HughesNet updated my email format and now I've lost all saved emails and accounts.

@highprairiest 

 

As stated, please start a new topic.  Liz is not going to help you here.  This is the OP's topic for their issue.  Please start your own.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Moderator
Moderator

Re: HughesNet updated my email format and now I've lost all saved emails and accounts.

Hi rnickol,

 

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.