Hughesnet SUCKS

[john12]

Ok ,my own thread , slow over sold Hughes net,Gen5 sucks so every one is going back to gen4,I think that is why mine is so slow in the daytime.I never left gen4.They tried to get me to upgrade to gen5 that hour they had me on the phone.I am not going to gen5 with a new two year contract,when they cant even keep gen 4 running. And yes I have talked to tec support .about five diferent people. Here are nine Download speed test`s I ran on the hughes tester. 0.19,0.19,0.20,0.19,0.19,0.19,0.18,0.20,0.21 .I gave up ,then 1:30 am I get 29.66 . I did`nt do any thing to fix it.Tec support din`nt fix it. So here we are,3:55am.this is about the only time I can use it other than to check my e-mail , There is no use to call tec again. I know to unplug modem for a min or two ,checked modem to make sure every thing was tight,I even went out and looked at my dish .No bird nest or spider webs.I have herd the script they read so many times I know what to do.If this keeps up I will be moving to anywhere,  Do they still have dile up ?  Have a good night,I am going to bed

[GabeU]

@john12

Firstly, as stated on the other thread, no one is, or has been, going back to Gen4.  It has never been an option.  Some Gen5 customers experiencing speed issues have been moved to the Echostar 17 satellite in certain areas, which used to be the Gen4 only satellite, but no Gen4 installations, nor Gen4 account activations, have occurred since March 2017.  

Now, for your speed issues, I realize that you have already run some speed tests using HughesNet's own speed test, but the reps here request speed tests to be run at testmy.net.  There are various reasons for this, but it is what they, as well as the engineers, request.  Please keep in mind that this avenue of receiving help, and the reps with it, are different from the phone help.  It would also be a good idea for you to leave your HughesNet modem plugged in so that the reps can run remote diagnostics on your HughesNet equipment if they deem it necessary.  The protocol for the speed tests is as follows....

To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform 3-5 tests during different parts of the day, then share the account results link with us here.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-use the manual 12MB size download test file 
-If testing upload instead of download, please use the manual 4MB size upload test file
-space each test at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername

For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx  

The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.

[john12]

https://testmy.net/xbOanLk1j.png

select all, copy, paste somewhere.

[john12]

https://testmy.net/pumj98c93.png

select all, copy, paste somewhere.

[john12]

[john12]

https://testmy.net/VFovwW9LZ.png

select all, copy, paste somewhere.

[GabeU]

@john12

As mentioned in the speed testing instructions, all the reps will need is the following Results page URL...

https://testmy.net/quickstats/John%20Black

You don't need to post your individual test results.  

[john12]

Is this it                     https://testmy.net/db/5NM9Vs0fB                                 

[GabeU]

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@john12 wrote:

Is this it                     https://testmy.net/db/5NM9Vs0fB                                 

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The link I listed in my last reply is the one they need.  With that link they can see all of your speed tests in one location.  It's always the same, so you only need to post it once.  You can always say "hey, I ran more tests" or whatever, but you don't need to post the link each time, as it's always the same link.  

[kristyscharf]

Same here - just ridiculous that I'm paying for 25mbps and getting less than 1.  It happens when everyone in the neighborhood gets home from school / work.  Sales somehow failed to provide that information.  

[maratsade]

This is a solutions site, not a rant-and-whine site.  If you'd like community tech support, create your own, individual topic under Tech Support, so the community and the Hughesnet mods can focus on you individually and help you find solutions to maximize your experience within the limitations inherent in the technology. Don't hijack someone else's thread with commentary that helps no one, least of all, you. 

@kristyscharf wrote:

Same here - just ridiculous that I'm paying for 25mbps and getting less than 1.  It happens when everyone in the neighborhood gets home from school / work.  Sales somehow failed to provide that information.  

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[john12]

Anyone can use my (Hughesnet SUCKS) thread any time they want.

[john12]

new test,       https://testmy.net/db/vNq~ihSy-

[maratsade]

Actually, users who need tech support need to create their own threads, so they can get individualised help.  This is the way the mods here prefer it; otherwise they may not be able to help.

@john12 wrote:

Anyone can use my (Hughesnet SUCKS) thread any time they want.

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[maratsade]

It appears you don't understand instructions.  You need to post only this link:

https://testmy.net/quickstats/John%20Black

You also are failing to follow the instructions you were given about how many tests to run per day and what file sizes to use. You won't be able to get help until you actually do what you're asked to do. 

[john12]

another test          https://testmy.net/quickstats/john black

[john12]

let me guess,thats not it either

[john12]

https://testmy.net/quickstats/john black

[john12]

   Test                  https://testmy.net/quickstats/john%20black

[john12]

Bingo

[maratsade]

 n/c

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