Hughesnet SUCKS

[john12]

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Speed Test 

Last modified on
9/15/2016 12:36 PM 

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Introduction:

Hughes recommends the use of their own speed test which allows you to record your results. Also, this allows our Customer Care agents to see your results and assist in troubleshooting. We use an independent service hosted on the internet to take these measurements, and they measure your performance end to end from your PC over the satellite and across the internet. The test currently requires Java and can be accessed from your HughesNet account management page or at http://consumer.performancetests.hughesnet.com/.

If you would like to test using another third-party speed test, Hughes recommends http://testmy.net/. When using another speed test site, keep in mind that your satellite connection connects you to the internet where your gateway is located, not near your home. So, if you live in Alabama, your connection to the internet may actually come from your gateway in Utah. This may cause the speed test site to report your location as being far from your home and report that your speed is normal.

Here are the guidelines for running testmy.net speed tests and sharing your results with us:

1. Navigate to www.testmy.net in your browser If you already have a testmy.net account, click Sign In. If you do not have an account click Create Account.
   
2. Sign into your testmy.net account. After signing in, verify that your username shows in the upper-right corner.
   
3. Click Download Test.
   
4. Click Manual Test Size and select 12 MB from the drop-down menu.
   
5. #4,    say 12 MB

[john12]

last test for a while,I am running low on data, 

   https://testmy.net/quickstats/john%20black    

[maratsade]

I think the mods may have enough for a first look for now. Hang in there and save your data until they get back to you.  

@john12 wrote:

last test for a while,I am running low on data, 

   https://testmy.net/quickstats/john%20black    

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[john12]

Thank you, maratsade

[Reggie]

maratsade

Where did you get this link? If I click on the link it does not go to testmy.

[maratsade]

Reggie, I just clicked the quote button -- I don't know why it had the wrong URL.  I fixed it. 

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@Reggie wrote:

Where did you get this link? If I click on the link it does not go to testmy.

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[john12]

another test             https://testmy.net/quickstats/john%20black

[maratsade]

You need to stop now, until you hear from the Hughesnet mods. 

@john12 wrote:

another test             https://testmy.net/quickstats/john%20black

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[john12]

You also are failing to follow the instructions you were given about how many tests to run per day and what file sizes to use .(file size to use as I see it Below is,12MB. down,)     Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-use the manual 12MB size download test file 
-If testing upload instead of download, please use the manual 4MB size upload test file
             ( Just saying )

[GabeU]

@john12

Three things...

1.  If you decide to run more tests, or you are asked to do so by a rep, please continue to use the manual 12MB test size unless instructed otherwise by a rep or engineer.  The manual 25MB test size is for Gen5 subscribers, of which you are not, as indicated by your opening post.  The test size requested of those with Gen5 is larger than is requested of those with Gen4 because Gen5 is a higher speed service.  Again, unless instructed otherwise by a rep or engineer, please use the 12MB test size.  With this said, you have already performed plenty of tests, so you don't need to run more unless asked to do so.  

2.  You don't need to keep posting your test results link.  The link is to a page that has all of the tests you have run and is kept up to date, so posting it every time you run a test is redundant. 

3.  It's possible that the reps have not yet answered because of the title of the thread.  They may have assumed it is a rant thread rather than a thread asking for assistance.  I will tag a couple of reps so that they will be sure to see this thread and reply.  Because it is the weekend, it's likely that they won't reply until at least Monday. 

@Liz

@Amanda

@Brooke