Ok ,my own thread , slow over sold Hughes net,Gen5 sucks so every one is going back to gen4,I think that is why mine is so slow in the daytime.I never left gen4.They tried to get me to upgrade to gen5 that hour they had me on the phone.I am not going to gen5 with a new two year contract,when they cant even keep gen 4 running. And yes I have talked to tec support .about five diferent people. Here are nine Download speed test`s I ran on the hughes tester. 0.19,0.19,0.20,0.19,0.19,0.19,0.18,0.20,0.21 .I gave up ,then 1:30 am I get 29.66 . I did`nt do any thing to fix it.Tec support din`nt fix it. So here we are,3:55am.this is about the only time I can use it other than to check my e-mail , There is no use to call tec again. I know to unplug modem for a min or two ,checked modem to make sure every thing was tight,I even went out and looked at my dish .No bird nest or spider webs.I have herd the script they read so many times I know what to do.If this keeps up I will be moving to anywhere, Do they still have dile up ? Have a good night,I am going to bed
Firstly, as stated on the other thread, no one is, or has been, going back to Gen4. It has never been an option. Some Gen5 customers experiencing speed issues have been moved to the Echostar 17 satellite in certain areas, which used to be the Gen4 only satellite, but no Gen4 installations, nor Gen4 account activations, have occurred since March 2017.
Now, for your speed issues, I realize that you have already run some speed tests using HughesNet's own speed test, but the reps here request speed tests to be run at testmy.net. There are various reasons for this, but it is what they, as well as the engineers, request. Please keep in mind that this avenue of receiving help, and the reps with it, are different from the phone help. It would also be a good idea for you to leave your HughesNet modem plugged in so that the reps can run remote diagnostics on your HughesNet equipment if they deem it necessary. The protocol for the speed tests is as follows....
To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform 3-5 tests during different parts of the day, then share the account results link with us here.
Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-use the manual 12MB size download test file
-If testing upload instead of download, please use the manual 4MB size upload test file
-space each test at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername
For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx
The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.
As mentioned in the speed testing instructions, all the reps will need is the following Results page URL...
You don't need to post your individual test results.