9/15/2016 12:36 PM
Reggie, I just clicked the quote button -- I don't know why it had the wrong URL. I fixed it.
@Reggie wrote:Where did you get this link? If I click on the link it does not go to testmy.
You also are failing to follow the instructions you were given about how many tests to run per day and what file sizes to use .(file size to use as I see it Below is,12MB. down,) Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-use the manual 12MB size download test file
-If testing upload instead of download, please use the manual 4MB size upload test file
( Just saying )
1. If you decide to run more tests, or you are asked to do so by a rep, please continue to use the manual 12MB test size unless instructed otherwise by a rep or engineer. The manual 25MB test size is for Gen5 subscribers, of which you are not, as indicated by your opening post. The test size requested of those with Gen5 is larger than is requested of those with Gen4 because Gen5 is a higher speed service. Again, unless instructed otherwise by a rep or engineer, please use the 12MB test size. With this said, you have already performed plenty of tests, so you don't need to run more unless asked to do so.
2. You don't need to keep posting your test results link. The link is to a page that has all of the tests you have run and is kept up to date, so posting it every time you run a test is redundant.
3. It's possible that the reps have not yet answered because of the title of the thread. They may have assumed it is a rant thread rather than a thread asking for assistance. I will tag a couple of reps so that they will be sure to see this thread and reply. Because it is the weekend, it's likely that they won't reply until at least Monday.