I updated to Gen 5 with the hope it would help the delay in our phone. It there something I'm missing or is that just the way it will always be?
I don't have Hughesnet Voice, but I can tell you that, due to it being a satellite based system, there will always be at least a half second or more of latency due to the distance to the satellite. The satellite altitude is about 22,300 miles, and the signal has to go from your dish to the satellite, then from the satellite to the gateway, and then everything in reverse. The amount of time it's actually on the inernet varies, and the switches and such it has to go through add time, as well. The average latency, as far as I know, is about 600ms, or just over half a second.
I could deal with the delay, but it's the breaking up that my friends and family complain about. I keep getting told to call Customer Service, but since it's a bot, I can't get through! Any ideas? I'm trying not to be cranky, but no one wants to talk to me anymore! They say it's like a bad cell phone connection and that's bad. If I could just get Customer Service to call me, that would be a great help.