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Hughesnet email not secure

Junior

Hughesnet email not secure

I've been using Hughesnet email for years over several different computers and have never had a problem. Currently it's an HP Elite Compatible Tower i3 8gigs running Firefox 58.0.2 Hughesnet email has opened and run flawlessly until now which is exactly when I have to get an email sent. The program loads up to the silver rectangle with the blue Hughesnet letters at the top and 'Switch to standard html version' at the bottom. It will display email in html and not to be picky, I don't care for that. The info on the page says 'This connection is not secure'. I haven't changed anything either on the email program or Firefox. The page loads under the address: 'http://mail.hughes.net/zimbra/mail'.

Advice, other than 'use html', is appreciated.

 

I attempted to type the address in adding the an 's' behind 'http' on a different page. When I was asked for password, I couldn't remember it so I closed that page and opened the book marked page where the password is remembered. That page opened to Hughesnet mail and properly displayed my emails but only after I refreshed it once. I know this is a security issue with the 's' left out but I don't know where that can be altered, or why it was altered to begin with. That's it so far.

16 REPLIES 16
Distinguished Professor III

Re: Hughesnet email not secure

@Liz

@Amanda

 

I think this was brought up previously, but I can't find the post. 

 

Screenshot (102).jpg


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Moderator
Moderator

Re: Hughesnet email not secure

Good morning dfbeck,

 

Thanks for posting. Yes, we inquired about this internally. There's an update scheduled for next month to address HTTPS everywhere in the Support Center. We're checking and having our devs confirm whether this includes the webmail portion. We'll post back once we find out.

 

  Your patience and understanding are much appreciated.

 

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Highlighted
Junior

Re: Hughesnet email not secure

I meant to post this sooner but time got away. I found the problem. I used Google to search for the Hughesnet site for email. I was given several options one of which was 'User login'. Choosing that site brings up the message, 'Our site has moved' with a redirect to, "Http://my.hughesnet.com' which is not a secure site but I didn't notice until too late. This was the link I had bookmarked and when used to open my email accout, it would only allow html but that wasn't the worst of it. I used that bookmark to open email one day and immediately received a siren sound then a voice over informing me some unsavory characters had hijacked my computer and it would be destroyed if I shut it down. The only fix offered was to call the listed 800 where a Windows technician (not Microsoft) would 'fix' my computer. I had this happen once before so I knew what to do. I copied their phone number, pulled the plug to shut it down, and then ran my spyware. As soon as I knew the computer was clean, I called their number, asked for help, acted like I knew nothing about computers until the 'tech' finally caught on that I was scaming him at which time I told him that if nothing else, I kept him from ripping off someone else for an hour and 15 minutes. You might want to eliminate this link;  http://messages.hughesnet.com/CustomerCare/
Unsecure Hughesnet.PNGI didn't notice missing the 's'
Once I entered the secure address I had no further problems. Thanks.


 

Junior

Re: Hughesnet email not secure

Yes, that would be the problem. It was unsecure in the link from 'Our site has moved' with a redirect. For whatever reason, I didn't notice it until it was pointed out, most likely from your post so I'll give you credit. It did leave my computer open to a nasty browser hijacker that I described in my reply to Hughes. No problems now, other than the one's I've caused. Thanks.

Moderator
Moderator

Re: Hughesnet email not secure

Good morning dfbeck,


Thank you for sharing your findings! We'll let our web devs know.

 

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Distinguished Professor III

Re: Hughesnet email not secure


@dfbeckwrote:

Yes, that would be the problem. It was unsecure in the link from 'Our site has moved' with a redirect. For whatever reason, I didn't notice it until it was pointed out, most likely from your post so I'll give you credit. It did leave my computer open to a nasty browser hijacker that I described in my reply to Hughes. No problems now, other than the one's I've caused. Thanks.


Very interesting.  

 

With that said, the mail site still does show as not being secure.  I hope they're still looking at that.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Junior

Re: Hughesnet email not secure

Hi GabeU,

I hadn't noticed that the site was still insecure but if I can't open mail on a secure site I won't open it at all. I don't know if it's related but currently I'm dealing with the issue of someone who decided to share my name and credit information with me to purchase computer parts from Newegg. They also purchased PlayStation games in New Zealand. Chase Financial informed me that they have (had) my credit card number, social security number, dob, age and address which could have been acquired through an unsecured page in a very round about way and may up for sale on the deep web. They may have stolen the info from some place other than than email but I'd just be careful with your information.

Dave

Distinguished Professor III

Re: Hughesnet email not secure

@dfbeck

 

That's exactly the type of thing that concerns me.  I don't use HughesNet's email for anything other than the notifications from this Community, but a lot of people do use it for their primary email, and if it's not secure what you describe is entirely possible for any one of them, including what you've experienced.  I hope that's not the case, but unfortunately, once they have your info they have it.  

 

And it seems that the entire MyAccount site is not secure, which just adds to it.  Smiley Sad    


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Junior

Re: Hughesnet email not secure

Actually, when I opened MyAccount, the address bar indicates that the connection to that point is secure. I then go to Profile which also appears secure since it has a sheild as the first symbol in the address bar. From there I have the ability to manage my email accounts which I wanted to do, change passwords, delete account, etc but when asking for a password, I get the 'This connection is not secure..' I can't change the options on my email accounts without the risk of having visitors who don't respect me as much as I do. Kinda sucks since one of my accounts I've never accessed before. I could have won the Publishers Clearing House contest but since I can't respond to Mr. McMahon, there's no private island in my future. 
Dave