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Hughesnet modem using my data when nothing is even connected

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Honorary Alumnus

Re: Hughesnet modem using my data when nothing is even connected

Keith,

Two questions:
What modem do you have ?
What Operating system do you have?

The LED's on your modem, from top to bottom are:

LAN

Transmit

Receive

System

Power


LAN: If a device (router or computer is connected by an Ethernet cable this LED will be on

Transmit: If the modem is sending data this LED will flash

Receive: If the modem is receiving data this LED will flash

An important note
The modem, when powered up is in (or should be) in constant communication with the Gateway. This communication will be visible as a blinking transmit/receive LED's

The data used for this background communication is known as "overhead" and is NOT deducted from you monthly allowance.

System: This LED signifies that a connection is indeed in effect between your terminal and the Hughes Gateway facility

Power: The power LED is illuminated when the unit is power on.


This info had been given to you previously. Forget the blinking lights for the moment and lets get down to measurement.

Post what OS you have and I will post directions to take and post a screenshot.

Post what modem you have so we can tell what "platform" you are operating under.
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New Member

Re: Hughesnet modem using my data when nothing is even connected

I completely shut my modem  HT1100 off and i have the highest 99.00 monthly on trail for 76.74 for 6 months but i can't even pull up a page at all when all data is used. Data is being used just to web surf no downloading at all for 3 years nothing has changed live in a very remote section of Ada, Oklahoma 74820 so no internet but this one so i'm stuck anyone got any advice that I haven't tried?????
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Freshman

Re: Hughesnet modem using my data when nothing is even connected

quesirasira Plese open a new post so we can work on your issue. Don't tag onto someone else's which will confuse everyone. Don't know what you have tried but you can learn a lot from just browsing the many posts on this forum and testing as recommended. Good luck and Thank you.
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Alum

Re: Hughesnet modem using my data when nothing is even connected

Hi Keith,

The data used by the modem to communicate with that satellite is not significant, and does not count against your data allowance. It would be helpful to know what operating system you have to help with screenshots. We will need them to better assist you with this. Hope to hear from you soon.

Thanks,
Chris
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New Member

Re: Hughesnet modem using my data when nothing is even connected

I find your comment interesting as I have been told by at least two people when I called hughesnet they both said the data used by the modem just to communicate DOES count against my data allowance. When I was on the phone the one time and my computer was off the top three lights were flashing away and I have come home from shopping and found the 3 light flashing away and have been told by 3 people from hughnet that the top three lights means that data is being used but since I didn't have a wireless router hooked up they couldn't explain why this is going on. I said before I don't know how to do screen shots from my computer. I had written down the dates and amount of data when I went to bed and even unplugged the modem from my computer and went to bed when I got up I plugged it back in and checked the data and data was used when nothing was even hooked up to the modem throughout the night. This is very frustrating!
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Honorary Alumnus

Re: Hughesnet modem using my data when nothing is even connected

 "3 people from hughnet that the top three lights means that data is being used but since I didn't have a wireless router hooked up they couldn't explain why this is going on"

Three tier one people couldn't explain what is going on.

The Modem itself is in constant communication with the earthside Gateway facility. Whenever there is activity between your Modem and the Gateway the transmit and receive LED's on the modem will flash.

That activity can consist of "overhead" communication or it can also include activity from any or all connected devices.

"overhead" activity in NOT CHARGED AGAINST YOUR ALLOWANCE but your connected device activity will be deducted.


" I said before I don't know how to do screen shots from my computer."

Every Windows based computer starting with Win Vista and including Win8. 8.1 and Win10 has a built-in screen grab tool called "Snipping Tool".

Here is a link that will show you how to find and use Snipping Tool on your computer:

http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows


Again, just because you have LED activity does not mean that the activity is being charged against your data allowance.




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New Member

Re: Hughesnet modem using my data when nothing is even connected

If as you say the 3 lights flashing don't mean activity is being charged why did 2 people I spoke to on the phone say when the top 3 lights are flashing it is using data. Also I had umpluged the internet cable to my computer on several different nights and when I hooked it back up in the morning there was MB gone???? I am curious how this can be explained. Why is it that whenever I hear from different people from hughes net they each can tell me different things? I don't know what to believe and what I can't believe anymore, I think everyone should be saying the same thing if what they are saying is the truth. Am I wrong? Again I was told from two people from Hughsnet that when the top three lights are flashing fast it means that data is being used but you say it isn't. This doesn't make any sense.
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Honorary Alumnus

Re: Hughesnet modem using my data when nothing is even connected

Once again, there is a difference between "activity" and "activity being charged against your allowance".
I posted a link above on how to take a screenshot. You will need that skill.

#1: take a screenshot of the usage meter and then disconnect the LAN cable from the rear of the modem and note the time. Leave the modem powered up.

#2: wait several hours. (Overnight?)

#3: reconnect the LAN cable and take a screenshot of the usage meter and again note the time.

#4: post the screenshots of the disconnect/reconnect along with the times. The forum Mods will then validate your modems logs for the expected 13.1.1 LAN error log and duration of event.

Make sure that you leave the modem powered up.
Make sure that it is the LAN Ethernet cable you are disconnecting and not the coax cable.
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Alum

Re: Hughesnet modem using my data when nothing is even connected

Hi Keithstregesr,

If that is what you were told, that information is incorrect. However I would like for us to focus on what we can change right now and that is getting us the screenshots we need to properly identify what is going on with your site. Please follow the directions Gwalk has laid out. I am sure we can get to the bottom of this.

Thanks,
Chris
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New Member

Re: Hughesnet modem using my data when nothing is even connected

You know the sad part is I have been told things two separate tech people from hughesnet said the same and now you say they lied to me. Or they "were not correct" I don't know who to believe anymore. I can't say I can trust anyone at this point from what you wrote. I wish there was someone I could trust at hughesnet!  The two tech people that I spoke too seemed to know alot and were very knowledgeable but now your saying they were not correct who am I supposed to believe now?