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I am a new customer and thought we got a 30 day grace period with our data???

New Member

I am a new customer and thought we got a 30 day grace period with our data???

Hi I'm a new customer and I read somewhere yesterday that new customers got the 1st month of data as a trial run type thing where it kept resetting each day as though no data had been used so that you could get stuff downloaded/uploaded and get everything adjusted more less. Well, I just had my system installed 1 week ago today and today my meter did not reset and it's showing that I've already used close to 20 % of my data??? Im very confused seeing I've been asleep and nothing/ noones even been on it today. So was I misinformed? Do we not get a grace period? NOT TO MENTION....my connection runs slower than an old aol dial up connection from when they first came out with Internet. VERY DISSATISFIED!!!
10 REPLIES 10
New Member

Re: I am a new customer and thought we got a 30 day grace period with our data???

CALL SUPPORT --THAY TAKE WILL CARE AND HELP YOU
New Member

Re: I am a new customer and thought we got a 30 day grace period with our data???

You are suspose to get the first twenty days reset every morning, something has gone very, very wrong !!!
Advanced Tutor

Re: I am a new customer and thought we got a 30 day grace period with our data???

Well, yes there is a grace period but it's not 30 days, it's 20 days.

You need to find out what's using your data. Search these forums. One of the other members has a step-by-step on how to diagnose data loss. There can be many ways to have it drain off:

Data Usage Sources – Common and Not So Common
If you’re wondering how your data seems to be used up so quickly before your data reset, please keep in mind there are many factors to consider while trying to narrow down the cause(s). Here is a list of factors to check when questioning your usage. This is not an exhaustive list, but common things all Internet users experience.
- more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.
- automatic-updates: your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time.
- multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet.
Windows 8 Metered Connection Settings: http://windows.microsoft.com/en-us/windows-8/metered-internet-connections-frequently-asked-questions
If you’re a Window 8 user, please read this article and follow the instructions to change your connection settings. Windows 8 can use up A LOT of data.
Windows 10 Users: http://www.groovypost.com/howto/manage-windows-10-data-usage/

Background applications on all devices: Even if you don’t have any active applications on your screen, your computer/device might have applications working in the background, and those may even be communicating online. Here are ways to check what is running in the background, based on your device.
Windows PC: http://www.ehow.com/how_5685413_check-programs-running-background.html
Mac OS X: http://www.ehow.com/how_4799610_running-processes-mac-os-x.html
iOS:http://www.macworld.com/article/1164616/how_ios_multitasking_really_works.html
Android: http://www.howtogeek.com/166140/you-dont-need-to-install-a-task-manager-how-to-manage-running-apps-o...
Kindle Fire: http://www.cyberockk.com/2013/07/5-ways-to-speed-up-your-kindle-fire-hd_3.html
Nook: http://bookclubs.barnesandnoble.com/t5/NOOK-Talk/Closing-apps/td-p/1234828
Microsoft BITS: http://en.wikipedia.org/wiki/Background_Intelligent_Transfer_Service
Potential Viruses and Malware: Malware can use your internet connection without your knowledge. Googost is just one example of how malware can do this. The other links are ways to secure your system to prevent malware from taking over.
Googost: http://www2.alcatel-lucent.com/techzine/battling-googost-bandwidth-stealing-bot/
General security information and tips: http://www.microsoft.com/security/pc-security/default.aspx
More security information for advanced users: https://www.us-cert.gov/Home-Network-Security
Avast! Anti-Virus Streaming Updates: If you use Avast!, please read this article, as it describes how it streams its anti-virus updates. Other anti-virus programs also need regular updates to safeguard your system. We recommend checking those update settings and adjust them, if possible, to download during your Bonus Bytes hours. http://www.maximumpc.com/article/news/avast_introduces_streaming_updates_new_antivirus_software

Cloud Backups: If you use any of these below, or any other cloud storage service, remember to check if these sync your data automatically. Syncing your data with the cloud uses your internet connection and therefore, uses your data allowance.
Dropbox
Google Drive
iCloud
MS Skydrive
Auto-Play videos/audio on websites (Facebook, Tumblr, Instagram, etc): Facebook, news sites, entertainment sites, etc. may have videos that auto-play as soon as you land on their page. Not all sites have a feature to turn auto-play off, so remember this. Even if you stop the media from playing fully, that entire video or song has already been cached, ready to be played.

Visit this link: www.facebook.com/settings?tab=videos
Change the option from ON to Off. (if you on the phone you would have to check the setting somewhere else)

Adjust your Netflix playback quality to SD: https://help.netflix.com/en/node/87

Set-top boxes and Digital Media Receivers: These devices, and others like them, stream or store media, and use your internet connection. We’ve included links to these devices’ support pages.
Roku - http://support.roku.com/home
TiVo - http://support.tivo.com/app/answers/detail/a_id/1279
Chromecast - https://support.google.com/chromecast/?hl=en#topic=3447927
AppleTV - https://www.apple.com/support/appletv/
Amazon Fire TV - http://www.amazon.com/gp/help/customer/display.html?nodeId=201347660
DIRECTV Video On Demand
Dish Network Video On Demand
3rd Party E-mail: Using e-mail clients can constantly fetch and download your e-mail from their e-mail server. Most, if not all, e-mail clients let you adjust how often to check the server and download mail.
Outlook - http://office.microsoft.com/en-us/support/
Thunderbird - https://support.mozilla.org/en-US/products/thunderbird
Macmail - https://www.apple.com/support/mac-apps/mail/
Windows Live Mail - http://windows.microsoft.com/en-us/windows/email-communication-help#email-communication-help=windows...
Unprotected Wi-Fi Networks: Be sure to password protect your Wi-Fi network, or else you may have unauthorized devices connecting to your network, using your data. Here are links to some popular router support sites to help you get that set up. You should also have instructions on how to password-protect your network in your router’s user manual.
Netgear - http://support.netgear.com/for_home/default.aspx
Linksys - http://support.linksys.com/en-us/support?icid=global-header-support-link
D-link - http://support.dlink.com/
Belkin - http://www.belkin.com/us/support
ASUS - http://www.service.asus.com/#!consumer/csn9
Buffalo - http://www.buffalotech.com/support-and-downloads
(Apple) Airport Express - https://www.apple.com/support/airport/
The most important tool to download is the Status Meter, available in the Customer Support Center, so download that if you haven’t already: supportcenter.myhughesnet.com 
El Dorado Networks |Diamond Springs, CA | eldoradonetworks.com
Advanced Tutor

Re: I am a new customer and thought we got a 30 day grace period with our data???

The slow speed issue may be unrelated.

Best way to confirm your speed is to bypass your wireless router, and connect just one good, clean computer directly to your HughesNet modem. Then run a few speed tests at http://testmy.net, and post the results here.
El Dorado Networks |Diamond Springs, CA | eldoradonetworks.com
Associate Professor

Re: I am a new customer and thought we got a 30 day grace period with our data???

Advanced Tutor

Re: I am a new customer and thought we got a 30 day grace period with our data???

Users with an HT1000 or HT1100 modem get 20 days of daily resets, users with an HN9000 modem only get 10 days.
Aha! I did not know that (and I should Smiley Happy
El Dorado Networks |Diamond Springs, CA | eldoradonetworks.com
New Member

Re: I am a new customer and thought we got a 30 day grace period with our data???

It reset; thank goodness; I was freaking out, lol. But I have the HT 1100 modem, so....my biggest concern is y it's taking like literally 5 minutes for a page to load; I'm not trying to download stuff or send n e thing or nothing like that; just trying to basically surf the web. Lastnight I couldn't get into myhughesnet to save my life; it kept having the lil circle spinning like it was gonna do something then eventually after about 3-4 minutes (which can seem like an eternity these day when waiting for a web page to load); I'd get a message saying it couldn't connect because they're wasn't a secure connection to the Internet? However I was able to access other sites (of course they were all loaded at an extremely slow speed tho it seriously reminded me of the old dial up days with aol.
Advanced Tutor

Re: I am a new customer and thought we got a 30 day grace period with our data???

Connect one computer directly to the modem, bypassing the router, then reboot everything.
Best way to confirm your speed is to bypass your wireless router, and connect just one good, clean computer directly to your HughesNet modem. Then run a few speed tests at http://testmy.net, and post the results here.
El Dorado Networks |Diamond Springs, CA | eldoradonetworks.com
Moderator
Moderator

Re: I am a new customer and thought we got a 30 day grace period with our data???

Good morning mamac1234,

Welcome and thanks for posting. For us to get started on addressing your speed concerns, please follow the steps here to set up a testmy.net account and run speed tests so we can evaluate your system performance:

https://community.myhughesnet.com/hughesnet/topics/cant-use-the-hughesnet-speedtest-guide-for-testmy...

Most important points:
-do the tests while directly connected to the HughesNet modem
-use the 12MB test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like htt p://testmy.net/quickstats/[yourusername]

Looking forward to hearing back from you.

Your cooperation, patience, and understanding are much appreciated.

Thanks,
Liz

Thanks,
Liz

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