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I am having SAME problems (DNS lookup error)

New Member

I am having SAME problems (DNS lookup error)

Yovonne, just saw your original post right now.  I am having SAME problems.  I highly doubt we're alone, nor that we're all having 'computer problems'.  This is HUGHES' PROBLEM.  It's time to take the 'nice' gloves off and demand service, change providers, or spread the news (bad publicity)...or all of the above.  I'll give HUGHES some time to address this, but I won't wait forever...

Note: This topic was created from a reply on the Slow Internet/Constant DNS lookup error topic.
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New Member

Re: I am having SAME problems (DNS lookup error)

I'm hoping we can get this problem solved quickly. I'm having more success communicating on this community than I was on the phones. There is only so many times I can be told "if you would please beat with me for a moment" without wanting to scream lol.
Moderator
Moderator

Re: I am having SAME problems (DNS lookup error)

Hi Trish,


Welcome to the community and thank you for your post. We want to address your concerns, so please post a case number or the serial number located on the bottom of your modem so we can pull up your account.

Please also describe in detail when you encounter the DNS lookup error message. Does this happen in visiting a particular website or all websites? When did you first start seeing these error messages? 

To help us address your concern, please connect your computer directly to the modem and run some speed tests for us to evaluate. Please run a set of 5 speed tests 3 times over the course of a 24 hour period for us to properly evaluate your speeds. Your patience and cooperation is appreciated, and we look forward to hearing back from you.

Speed test: http://consumer.performancetests.hughesnet.com

Thanks,
Liz

Thanks,
Liz

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New Member

Re: I am having SAME problems (DNS lookup error)

Thank you for response.  I will collect all the information as soon as possible and post here.
Moderator
Moderator

Re: I am having SAME problems (DNS lookup error)

You're welcome, Trish. Looking forward to hearing back from you so we can address your concerns.

Thanks,
Liz

Thanks,
Liz

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New Member

Re: I am having SAME problems (DNS lookup error)

Liz, I haven't forgotten to get back to you.  We had to get a long enough cable to run to the modem today.  We did the first set of 5 speed tests just now.  We're going to do another set tonight.  Then another tomorrow afternoon after running morning errands.  I'll send all the data to you later tomorrow as soon as I can.  In the meantime, here is our Modem's serial number:  J7 111000146112880 H
Under that serial number is something else.  In case you need it, it is:  P/N: 1500826-0006  

Trish
Moderator
Moderator

Re: I am having SAME problems (DNS lookup error)

No worries, Trish. We were able to locate your account and will run remote diagnostics on your site to ensure all is well with your HughesNet equipment. We look forward to seeing the rest of your speed test results.

Thanks,
Liz

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Moderator
Moderator

Re: I am having SAME problems (DNS lookup error)

Hi Trish,

After running remote diagnostics on your site, we decided to ship you a replacement modem. Please let us know how that works out for you.

Don't hesitate to ask us any questions we may address for you.

Thanks,
Liz

Thanks,
Liz

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New Member

Re: I am having SAME problems (DNS lookup error)

Liz, I was told that the HN9000 needs to have some special configuration done on it.  Please advise-do the instructions for that come with the modem, or do we call a number to have a technician walk us through it?  And if so, what number do we call?
New Member

Re: I am having SAME problems (DNS lookup error)

Also, here are the speed test numbers (which by the way, I NEVER get that speed when actually downloading anything!)  

Speed Test History

Date/Time Down(kbps) Up(kbps)

09/24/2014 15:37:18 4767 877
09/24/2014 15:35:18 5091 891
09/24/2014 15:33:59 5052 407
09/24/2014 15:31:00 5318 849
09/24/2014 15:29:33 5175 880
09/23/2014 23:23:36 3980 537
09/23/2014 23:22:17 4735 468
09/23/2014 23:20:32 4866 498
09/23/2014 23:19:12 5124 605
09/23/2014 23:17:46 2242 662
09/23/2014 16:00:48 5077 916
09/23/2014 15:55:18 4978 865
09/23/2014 15:53:32 5340 822
09/23/2014 15:51:35 5136 890
09/23/2014 15:02:55 5221 545
09/23/2014 15:01:07 5241 912
09/23/2014 14:58:59 5410 867
09/23/2014 14:56:46 5334 905