I am unable to access restore tokens via desktop app or though my dashboard.
I am unable to access restore tokens via desktop app or though my dashboard. I have been fapped for two days, spent two hours on the phone day 1and an hour chat yesterday with no resolution. Any ideas?
Welcome and thanks for posting. I've pulled up your account and have already started investigating. What I'm seeing is nothing like I've seen before so I will escalate to our engineers here at corporate.
Is today this the first time you've encountered the "Bandwidth cannot be checked at this time. [CC: Fap-1]" error?
Your cooperation and patience are greatly appreciated. We look forward to hearing back from you.
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.
Thanks, Liz. This started Monday evening. I was used to applying restore tokens over the phone and figured it would take 3 minutes. I now have over three hours invested in this problem. I had two phone calls Monday night and thought it was escalated then. Another hour chat yesterday and still at an impasse,
Are there any updates? It has now been 3 1/2 days since I initially contacted HughesNet and there is still no resolution. I've been a customer for about 20 years and have never experienced such a slow resolution to an issue.