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I feel like i am on dail up again. Trying to watch a show that stops every othe word

New Member

I feel like i am on dail up again. Trying to watch a show that stops every othe word

 
2 REPLIES
Moderator

Re: I feel like i am on dail up again. Trying to watch a show that stops every othe word

Hi David3marie

 

I see it's your first post here, so welcome to the community!

So we can begin addressing your speed concerns, please create a testmy.net account and run 3-5 tests during different parts of the day. Post your test results link here in your thread.

Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys. Most important points to remember during this test:

-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)

-use the 12MB size download test file ONLY if on Gen4 Service Plan -use the 25MB size download test file ONLY if on Gen5 Service Plan

-If testing upload instead of download, you must use a 4MB size upload test file

-space each test at least 5 minutes apart -post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx

 

Thank you,

Amanda

Moderator

Re: I feel like i am on dail up again. Trying to watch a show that stops every othe word

Hello,

  We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include the results of the testing requested above so we can more effectively help you.

 

Thank you

Amanda