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I give up...

New Poster

I give up...

Our service has been out since 01/08/19.  Like Hughesnet,  I recorded all conversatons.  No one has shown up at any appointments scheduled nor has a technician called to rescedule.  Ref# 118147207 01/23/19- The customer service rep did not understand the days of the week.  How can they schedule a tech?  This morning at 8am 01/24/19 the conversation went on untill 8:30am.  I had him to recite every word back to me and to make sure phone numbers were correct so tech could contact me.  Told him a manager or supervisor needed to call me back in 30 min.  It is 9:56am 01/24/19.  No one has called.  I want out of this contract immediately.  You can not fix your product you should not be in business.  All your customer service reps have the same manual and ask the same questions over and over.  No appointments are confirmed while customer is on the phone - customer service is just telling customer what they want to hear to get them off the phone.  Lies Hughesnet reps has told me is recorded.  Be honest, you have no one to repair the service.

4 REPLIES
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Moderator
Moderator

Re: I give up...

Good morning hjburge,

 

  I'm glad you found the community, thank you for posting. I'm shocked and sorry to hear this, that's very unusual and not the norm. I've pulled up your account to investigate and I see in the tech notes that today a voicemail was left on an alternate number that was provided, ending in 73. If there is a different number that's best for you, please send it to me via private message. In any case, I'm escalating this to our installations department here at corporate for them to keep a close eye on your appointment.

 

 

Thanks,
Liz

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New Poster

Re: I give up...

No voicemail was left....no call missed.....0 calls.  Two phone numbers were provided.  Please call the one ending in 89.  

Moderator
Moderator

Re: I give up...

Thank you for your feedback, I've sent the other number up as well.

Thanks,
Liz

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Moderator
Moderator

Re: I give up...

 

Good morning hjburge,

 

The installation team confirmed that the repair was completed successfully on the 25th. Thanks again for reaching out to us so we could assist you. Feel free to drop by the community again if you have any other concerns.

 

Thanks,
Liz

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