Are you saying that you are getting better speed when directly connected as opposed to using a router?
You should also set up an account at testmy.net, and with a single device connected directly to the modem with a LAN cable, NO ROUTER, run a series of speed tests. You should use the 12MB manual test size for download tests, and the 2MB manual test size for upload tests. You should run a batch of five tests, with each test spaced five minutes apart. If possible, you should run a batch of tests at various times of the day, preferably in the morning, afternoon and evening.
Once you've run some tests, please post the results URL so the tests can be looked at. You can do this by clicking on the Results tab, then copying and pasting the Results page URL that is in the address bar into a post. It will look similar to this, with your account name where it says yourusername. http://testmy.net/quickstats/[yourusername]
Creating the account and running the tests under that account is very important, as is using the test sizes requested and running the tests with a single device connected directly to the modem with a LAN cable, no router.
In regard to your data disappearing, the following post contains instructions for performing a modem isolation test to test for data leaks...
I find it quite interesting that you've never started a post asking for help with your service, nor ever requested to have your sales call reviewed when it was suggested by two people that you do so.
Instead, you post identical complaints on two threads about how you switched from Comcast to discover the service isn't the same. Complain, but never ask for help nor do what is suggested. The possibility of you cancelling the service without the ETF is there if you were misled, but you'd rather not take advantage of that and find it more enjoyable to complain.
Personally, if I were having such a problem with the service I would do what I could to improve it, but I guess that's just me.
I also wonder why anyone would choose to go from a land based service to a satellite based service.