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I hate hughsnet

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Freshman

I hate hughsnet

Here I sit trying to watch a show on amazon and it paused ever 16 to 18 seconds.. which is an improvement over my normal experience. I have video if anyone is interested. I’ve called highnet .., no help and they told me that my tv was to far from the modem...20 feet in the same room... the installers say that’s not true it’s more than close enough, the sales person told me 100’ No problem because I specifically asked that Question before purchasing. So we got a full 9 min of programming, pausing to spin for 35 seconds every 16-18 seconds, tonight before is stopped I gave up... like normal. I’ve had the tech out and they tell me the speeds are great.... then why can’t I watch tv? biggest waste of money ever
19 REPLIES 19
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Associate Professor

Re: I hate hughsnet

It's because of latency. If you'd done your research or even searched this site, you'd have seen that satellite internet is not optimum for streaming, especially at high usage times during the day.

If you came on here to just gripe, please take it to social media. That's not what this site is for.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
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Freshman

Re: I hate hughsnet

Thank you professor, obviously not an ethics professor..... I turned to social media as instructed ... as I’m sure you’re aware HughesNet advertises speeds that support Netflix and other streaming platforms... you have to dig deeper than an internet google search of reviews to find the true reviews. Thanks to your advice I found multiple social media groups with experiences just like mine with advise to get out of the BS due to false advertising and just inexcusable lies about the service.. so I thank you for your helpful advise and wish you the best of luck in the future waiting for the spinning wheel of death. Best of luck to you.

Have a great day,

GuappoJoe
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Associate Professor

Re: I hate hughsnet

They advertise, in HughesNet's specific language is: "...watch the latest videos...". Meaning short, one-minute Youtube videos, not feature length TV shows or movies. Nowhere do they advertise "speeds that support Netflix and other streaming platforms". And again: THE ISSUE IS LATENCY, NOT SPEED, learn the difference.

 

If your intent is to poke fun at the arbitrary 'title' the site gives me so you can childishly make yourself feel superior, have at it, bless your heart.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
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Moderator

Re: I hate hughsnet

Thank you for reaching out, I would be happy to assist you regarding this issue. Please send me a private message with the SAN or the phone number registered to the account.

 

Kathy

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Distinguished Professor IV

Re: I hate hughsnet

@Guappojoe 

 

One other thing to keep in mind that of all of the streaming services, Amazon seems to be the most problematic.  System load right now is very high because of the pandemic, and when the congestion caused by that system load is coupled with the high latency inherent to geostationary satellite internet, streaming ability suffers.  And, ironically, so many more people trying to stream than would normally be the case is what's causing the problems.  i.e. too much streaming on a system not designed for so much of it is what's causing the problems with streaming, and the later in the day it is the worse it gets.

 

You may want to look into PlayOn Cloud.

 

I'm glad I have satellite TV.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Freshman

Re: I hate hughsnet

im having the same problem. its irritating to be paying 80 bucks a month and yhe only service you get is being pissed off every day.  wont play a video on youtube, no netflix videos, amazon is a complete waste of time. i can google something is about all i can do. i have to use my phone for just about everything, pretty pathetic i should of done more research as well and not relied on false advertisement and now im stuck paying 80 bucks a month for a couple years for something that pisses me off every single day. Thanks Hughes net!

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Distinguished Professor IV

Re: I hate hughsnet

@wolfer 

 

Then you should take advantage of this Support Community and ask for support by starting your own topic. 

 

If you're just looking to complain, please do it elsewhere. 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Distinguished Professor II

Re: I hate hughsnet

This isn't social media -- it's a tech support site, so if you'd like tech support, start a new ticket under the Tech Support section. Just click "start a topic" and explain in detail what problems you're having, and be prepared to do some troubleshooting.  HughesNet works fine for streaming under most conditions, though users may have more buffering in the evening when everyone is trying to do the same thing.  

If the service doesn't work for you, a more proactive approach would be to cancel the account and just use your phone, if that's working for you. What you're doing right now will not fix your issues.  And yes, you should have done research; everyone should research products and services before making a commitment. 

 

wolfer wrote:

im having the same problem. its irritating to be paying 80 bucks a month and yhe only service you get is being pissed off every day.  wont play a video on youtube, no netflix videos, amazon is a complete waste of time. i can google something is about all i can do. i have to use my phone for just about everything, pretty pathetic i should of done more research as well and not relied on false advertisement and now im stuck paying 80 bucks a month for a couple years for something that pisses me off every single day. Thanks Hughes net!


 

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Freshman

Re: I hate hughsnet

im being ripped off for 80 bucks a month. i will complain and post anywhere i want