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I hate hughsnet

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Distinguished Professor IV

Re: I hate hughsnet


@wolfer wrote:

im being ripped off for 80 bucks a month. i will complain and post anywhere i want 


The HughesNet subscribers who utilize this SUPPORT Community to get support for their issues have nothing to do with you or your issues.  This is a Support Community.  Regardless of your opinion of HughesNet, they don't deserve your disrespect.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Freshman

Re: I hate hughsnet

false advertisement should be a crime. people shouldnt be having to do a bunch of research to check on a company who claims to have great service. they should just be honest and say thier service is extremely slow and most times never works   for streaming vidoes but you can still get online and shop. some people may still sign up but most wouldnt. its almost like an entraptment pyramid scam. pretty pathetic way to do buisiness

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Distinguished Professor II

Nope, not false advertising

There are disclaimers on the website, on the ads, and in the subscriber agreement, so there is no false advertisement here. 

 

I get you're very frustrated, but you're the only person who has your best interests at heart, which is why you should do research before committing to something.  If you had done research, you would have seen the limitations of the service and either accepted them and learned to live with them or looked for a different service. 

 

And you still have the option to cancel the service if it doesn't work for you. 

 

wolfer wrote:

false advertisement should be a crime. people shouldnt be having to do a bunch of research to check on a company who claims to have great service. they should just be honest and say thier service is extremely slow and most times never works   for streaming vidoes but you can still get online and shop. some people may still sign up but most wouldnt. its almost like an entraptment pyramid scam. pretty pathetic way to do buisiness


 

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Freshman

Re: Nope, not false advertising

 it may not be false advertisement but not being upfront about your service and hiding it in fine print is a shady way to do buisiness. i realize this is america and thats the way corporations do buisiness so im just going to have to bend over and accept it

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Freshman

Re: Nope, not false advertising

It is false advertising. I specifically went through what I expected/needed with the sales person who assured me that it was no problem. I explained the sows I watched the apps I had and what I needed to work; I was told no problem on all counts. The sales people represent the company and hughsnet is responsible for that so I don’t understand why Gabeu feels like it can be separated or shrugged of with fine print that’s BS and he should be ashamed. I did internet searches on the service and hughsnet does a great job of directing you to their own reviews and advertising. The social media cue I got from here revealed the seedy under belly of deception and lies. Go to Facebook and type I hate hughs net in the search... provided you can even go on face with this service... there are several guides to do EF See See (hughsnet won’t allow you to type the actual letters ... figures 🙄) and better business bureau complaints and get out of your contract. It’s a frustrating process. Unlike they tell you or advertise satellite internet is a last ditch option only and Hughsnet lies about the service and manipulates reviews ... that’s false advertising
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Associate Professor

Re: Nope, not false advertising

Another Kevin heard from


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
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Distinguished Professor IV

Re: Nope, not false advertising

@Guappojoe 

 

Shrugged off?  Take it as a lesson learned.  Research what you're signing up for before doing so, and that includes reading the subscriber agreement, which far to few people bother to do.  There is absolutely NO reason that each and every person who chooses to sign up for service should not know what they are signing up for.  None.  Every HughesNet advertisement, including print, includes the same type of caveat.  From HughesNet's main website...

 

"**The HughesNet Gen5 service plans are designed to deliver download speeds of 25 Mbps and upload speeds of 3 Mbps, but individual customers may experience different speeds at different times of the day. Speeds and uninterrupted use are not guaranteed and may vary based on a variety of factors including: the configuration of your computer, the number of concurrent users, network or Internet congestion, the capabilities and content of the websites you are accessing, network management practices as deemed necessary, and other factors. When you connect to the HughesNet service using Wi-Fi, your experience will vary based on your proximity to the Wi-Fi source and the strength of the signal."

 

And if you feel that you were misled by the sales person, start a new topic in "My Account and Billing" and ask for a sales call review.  If it's determined that appropriate expectations were not set by that sales rep you may have recourse.  But it's only a SUPPORT COMMUNITY, so why would you actually ask for support?  I guess it's better to just treat it like social media and rant.  SMH.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Freshman

Re: Nope, not false advertising

Wow Mark

Man you are hilarious! You should totally share that with both your friends 😂😂

Ohh man you got me good.. 😂. Whew

So good
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Freshman

Re: Nope, not false advertising

Gabe

I posted here again to reply to wolfer with some direction, should they choose. I should have a greater understanding of the different way This technology is delivered... but realistically there’s only so many hours in my day so I like you rely on salespeople, experts, reviews to make choices...when one of those sources lies then we all suffer. If you call me for help or to use the professional service that I’m trained in I’m not going to lie to you make a sale... it’s an ethics thing... so yes I agree, in hindsight, I Should have probably Spent many more ours to learn about latency and speeds and all those thing to protect myself ... but really I shouldn’t have to be a expert on every service I use

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Distinguished Professor IV

Re: Nope, not false advertising

@Guappojoe 

 

As stated, if you feel you were misled during you sales call, request a sales call review.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro