Right now we are in the peak usage period, meaning everyone and their brother is using the internet. Speeds are almost always considerably lower at this time than they would be during off peak. So a speed during this time of evening isn't really indicative of what your system is capable of during non peak hours. Depending on your area, the number of people on, and like now, during the peak period, your speed can be greatly reduced. My speed right now, unbelievably, is 498Kbs. It's abysmal, and quite slow even for the peak period. It's the lowest I have EVER seen since I've been a Gen4 customer (since Feb 5th), but I know it will speed back up in a couple of hours, and surely at least be back in the 1 to 2mbps range any time. Take a look at the test I just did compared to my normal speeds.
I'm not saying that you aren't having a problem, just that the speeds during peak hours are going to naturally be lower. Peak hours for me are from about 5:30PM or so to 10:30PM or so. Then for twenty minutes or so at 2:00AM. Then, in the morning, it is normally from about 6:30AM to about 9:00AM, give or take. This is for me, on beam 24, in Western NY.
One thing you need to do is set up an account at http://testmy.net/ and start doing your tests with that account. Use the 12MB test for the download test. For upload I normally use the 1MB size, but that's just me. The 12MB download size is what Hughesnet requests for downloads, but I don't know what they want for uploads, so I just chose the 1MB test. Doing the tests on that site will keep a record of said tests and can help with the pinpointing of a problem.
The testmy.net site is the only other speed test site, besides their own, that the reps fully trust and rely on. You can post a link to your results like so...
I know this may seem arbitrary and frustrating to have to do this, but it can definitely help them in the pinpointing of cause of said problem.