My peak speeds are often this low, but I'd rather just deal with it than have them try to do something to fix it and end up having it affect my fantastic off peak speeds. LOL. But, even with my peak speeds being this low, I don't really see any negative effects when browsing, only when I have to download something, so it doesn't really bother me.
On the flipside, I have seen my off peak speeds increase a tad since the gateway problem. Odd. LOL.
It's great that you did speed tests, but you need to do them on the correct site. The only site that Hughesnet accepts as being accurate, besides their own, is testmy.net. It's because of the test protocols that testmy.net uses, which are amenable to satellite internet. You need to sign up for an account at testmy.net, do the tests under that account, and use the manual 12MB tests. After some tests are done you can post the results with the URL from your results page.
Make sure to do the tests on the correct site this time, using the correct test size. Create an account, do the tests under that account using the manual 12MB test size.
Close, but what is needed is the URL of your particular results. A computer ID page will give others, as well, which we don't want mixed in there. It will be in the form of this....
When signed in, click on the "Results" tab, then copy and paste the URL.
http://testmy.net/quickstats/Gabe1972 This is mine.