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I have gen4 and I am really annoyed that video buffering is so common

New Member

I have gen4 and I am really annoyed that video buffering is so common

I have gen4 and I am really annoyed that video buffering is so common.  I was told by tech support that it is what I should expect from a dsl connection.  WTF is that supposed to do for me, I do not have DSL service, I have Gen4.  No amount of video buffering is acceptable.  I wonder if Excede has better speed?  They make claims on their commercials that they have speed, and their dats allowances are higher and less expensive.

Note: This topic was created from a reply on the Buffered Videos topic.
1 REPLY 1
Moderator
Moderator

Re: I have gen4 and I am really annoyed that video buffering is so common

Good morning Blake,

Welcome to the community and thank you for your post. We want to address your concerns, so please post a case number or the serial number located on the bottom of your modem so we can pull up your account. To help us address your concern, please connect your computer directly to the modem and run some speed tests for us to evaluate. Please run a set of 5 speed tests 3 times over the course of a 24 hour period for us to properly evaluate your speeds. Your patience and cooperation is appreciated, and we look forward to hearing back from you.

Speed test: http://consumer.performancetests.hughesnet.com

Thanks,
Liz

Thanks,
Liz

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