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I have had Hughenet for 2months now

New Member

I have had Hughenet for 2months now

I feel like I'm paying $150 and month for nothing. I have the best plan but the internet is super slow and data usage make no since. Extremely unhappy.
29 REPLIES 29
Distinguished Professor IV

Re: I have had Hughenet for 2months now

When you look on the control center page at  http://systemcontrolcenter.com/ are both boxes green?

There are some things that can be adjusted and other things that can be done to help you save data.  If you'd like to know what they are, let us know. 

There are also different ways for monitoring usage.  You can download the Hughesnet Status Meter at http://my.hughesnet.com/ .  You can also sign into that site and see your usage there.  You can also see it on the control center page I gave at the beginning of the post. 

What is it about the usage that makes no sense?


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
New Member

Re: I have had Hughenet for 2months now

We only use data for surfing the internet and listening to music but our data doesn't last for the entire month. 20GB?
New Member

Re: I have had Hughenet for 2months now

Yes both lights are green. How can I change my data allowance
Distinguished Professor IV

Re: I have had Hughenet for 2months now

So are you saying you are out of data?  That would certainly affect your speed.  Are the boxes both green? 

Are you using a router?  What devices do you have connecting to your Hughesnet?  A single computer?  If a single computer, you can download Glasswire and see what programs on your computer are using the data.  Glasswire is here...


https://www.glasswire.com/


What operating system are you running?  Windows 10?


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Distinguished Professor IV

Re: I have had Hughenet for 2months now

You can see if you can upgrade to a higher plan, if available, by calling Hughesnet, but you may not need to do that.  What devices are you using with Hughesnet?


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
New Member

Re: I have had Hughenet for 2months now

We seldom use our computer at home most of the usage Is from our iPhones
Distinguished Professor IV

Re: I have had Hughenet for 2months now

So the only two things that have access are a seldom used computer and IPhones.  Nothing else?  No Xbox, DirecTV receiver, tablets or Smart TVs? 

Your IPhones may be doing a lot of updating.  I don't know how much data an IPhone uses during updates or streaming music, so I'm at a bit of a loss there.

You should check your usage often to see if it is your IPhones that are using all of the data.  Of course, you'll have to use your computer to do this. 


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Honorary Alumnus

Re: I have had Hughenet for 2months now

Plan availability varies by location.

Go here:

http://my.hughesnet.com/

Log in, select the "support" tab, click the "service upgrade" button in lower right:

Enter your SAN and zip code to see your present plan and other plan options.

If you do not know your SAN it can be found by opening the Modems SCC at 192.168.0.1


Do NOT post your SAN in the Community !


Are you monitoring your data usage ?


These are the tools you have available:


Hughes offers three different usage meters:

#1: The modems internal SCC (System Control Center) display that can be found by entering 192.168.0.1 into your browser.

The portion devoted to data allowance looks like this:

(click on picture for larger image)

The above meter has the advantage of being always available, it shows allowance info from all THREE "data buckets", Anytime Bytes (8am to 2am local) , Bonus Bytes (2am to 8am local) and Token Bytes which are extra cost data blocks that can be "stored" for use if and when needed.

The only problem with the above meter is in its "resolution". You won't see it increment downward in amounts less than 100 MB's.

Its great for a quick check but lacks "detail" if you are trying to track a data loss issue.


#2: There is a utility that is availa ble for download and installation on your computer from your dashboard at http://supportcenter.myhughesnest.com called the Download Status Meter:

(click on picture for larger image)

It too displays remaining data in all THREE "data buckets", Anytime Bytes (8am to 2am local), Bonus Bytes (2am to 8am) and the optional extra cost Token Bytes.

It also has a handy little ribbon graph that quickly shows if you are ahead or behind the "usage curve".

This meter, once you are past 1 GB of usage also lacks "resolution" and at times is slow to "update" from the source but it still has its uses. It also has a "u sage history" display.


#3: The third and most accurate of the usage meters is the "at a glance" meter found after logging into your dashboard at http://supportcenter.myhughesnet.com:

(click on picture for larger image)

This one is the most accurate ... you can see usage right down to a single MB if needed.

It too shows data remaining in all three data buckets .. Anytime, Bonus and Token.


In addition to the "usage meters" there is also a History display in addition to the one within the Download Status Meter utility.

It can be found on your dashboard after clicking on the "usage" tab.

It is, as a history, subject to some delay ... usually one to three hours. The display has been recently updated: 


That pretty much sums up the official Hughesnet "tools".


There is another program we use frequently around to track usage on a single computer called GlassWire: (there is a free and paid version ... free is fine)

https://www.glasswire.com/help/


It will provide usage details for all programs and background processes on the single computer upon which it is installed:





There are of course other things you can do:

Install Adblock Plus to stop data being wasted by unwanted ads

NoScript to block scripts from running

Reduce playback resolution on videos where ever possible.





Distinguished Professor IV

Re: I have had Hughenet for 2months now

Gwalk,

May I copy that and use it in the future?  If so, what do you have it copied to so it's readily available to copy/paste?  Or, do you add it to the post another way?

I'm referring to the part about usage, not the first part about upgrading. 


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit