This is the procedure you get with other providers as well, such as Xfinity and Verizon Wireless, to name just two. Hughesnet did not invent this procedure to torment you -- it's what's done so they can figure out what's wrong with your system.
This is a common problem that many, many people are having with Hughes. You'll be asked to run test after test, told that "engineering" is investigating, maybe even have your dish repointed to a different satellite if you complain enough. In the end, months later, you'll have the same horrible service. Have a look around the forum, see that you're not alone, then do yourself a favor and cancel your service while you can still do so without having to pay the $400 early termination fee. If you have any options for Internet other than Hughes, you'll save yourself a lot of frustration and head banging if you avail yourself of them now.
Funny that you said what is wrong with your system when CLEARLY it is a HughesNet problem. I have Verizon wireless and have never been asked to do all of these tricks to get it to work.
I have Verizon wireless too -- they had me run a lot of tests when the speed was not up to par. Not an unusual thing, going by the Verizon support forums. I have had to run tests a few times, when I've contacted them. Same happens with Xfinity. This is the way all of these companies troubleshoot to determine whether the problem is on their end or on the user's end. And it can be one or the other.
I just wish I could hear of a HughesNet customer that was happy with the service. I don’t know of any.
I am happy with my HN service. But I also know it has limits. I had to learn to stay within those limits.
It does have limitations. I comparable to dial up. When they sold it to me it was supposed to be fast. Nobody ever said it is ok as long as you don’t want to watch videos.