Had satellite installed about a year ago. No paper trail, no way to know what account # was. Mandatory payment from credit card, so no records to look for when you have a problem. Consistently charged $13-14 more a month than I was quoted, but always became to troublesome to figure out why. I found out yesterday, that I had been paying a repair warranty fee that I didn't know about.
Recently had new metal roof put on house, so satellite was removed and can't be placed back on roof. Called customer support and told them I'd like it reinstalled, but worried about line of sight and it not working -- would I still have to pay for installation.
I spoke with 4 different reps yesterday (English was not a primary language for any of them) and wasted HOURS. My specific question was what would happen if they couldn't find a line of site. I finally got the answer of $125 tech fee for the install, non-refundable if couldn't get it to work ON TOP OF $145 cancellation fee I was stuck with, regardless. The job was an installation, not repair so the warranty I had been paying for didn't cover it. I broke down and scheduled a tech appointment next Tuesday betw 11-2. They told me $125 would be charged to my next bill. (Satellite is my only choice for internet or I would have paid the $145 and been done with it.)
Today, I got call from the tech company. They told me that I was required to pay them $118 plus tax at the job site because a 'repair' order had been put in. I told them hughesnet already told me $125 would be charged on my next bill and she affirmed and both were due because it was a repair. ??????? And we could call hughesnet when the rep was there to try to arrange something else. On top of that, they wanted to reschedule to tomorrow which I couldn't do. They couldn't confirm next Tues 11-2 and will call Monday to let me know. Meanwhile, I have to plan a vacation day hoping they show up.
I would NEVER EVER recommend anyone to HUGHESNET.
I only got one, 100807072. The first lady was the only one that gave me a case number. No one else gave me one or asked for one, but they may have pulled it up with my account.