Good afternoon Mary,
We don't want to lose you as a customer, or pay a disconnection fee if there is an issue with your dish pointing toward a tree. I would like to know more to see how we can help you. If you would like assistance with your account please send us your last case number or the serial number from the back/bottom of your modem and I will take a look at your system and account. We may have options that may resolve this for you.
Thank you for your post here so we could offer some help,
Miles