I agree with you Deb the same thing has been happening to me Gen4 was absolutely great for three months then all of a sudden I had to start buying tokens my grandson cant even watch one movie, for the first three months he could watch any movie he wanted no problem. I think this is all a big scam . I live in the country know all my neighbors nothing out here has changed as far as other people getting internet so what is the problem. NOT HAPPY CUSTOMER.
Is he watching more than before? Has the video quality gone up on the videos? If possible, select the lowest quality video stream possible instead of letting the video service decide what quality to stream at.