I agree with you Deb the same thing has been happening to me Gen4 was absolutely great for three months then all of a sudden I had to start buying tokens my grandson cant even watch one movie, for the first three months he could watch any movie he wanted no problem. I think this is all a big scam . I live in the country know all my neighbors nothing out here has changed as far as other people getting internet so what is the problem. NOT HAPPY CUSTOMER.