If you feel that you were misled by the sales rep, you can request a sales call review. Depending on what's found in that review, you may have recourse concerning the Early Termination Fee when cancelling the service. To request a sales call review, please start a new topic in the "myAccount and Billing" section, which you can do here. The reps here are on M-F from approximately 8AM to 5PM EST. They will be the ones to respond regarding the review.