cancel
Showing results for 
Search instead for 
Did you mean: 

I was fine for 2 hours...

Highlighted
New Poster

Re: I was fine for 2 hours...

Unfortunately, the new modem doesn’t seem to have solved anything. I installed it this morning, and the new tests are showing the same reasults. WiFi off, hard wired PC for most. Some run off my IPhone when I was upstairs (modem is installed in basement office)

https://testmy.net/quickstats/dustfire

3-4 mb/s, 443kp/s just now.

My upload always seems to be in the 2-3 mb/s area, despite DL being lower.
Moderator
Moderator

Re: I was fine for 2 hours...

Good morning hk2001, 

 

Thank you for the update. For testing purposes, please plug the modem directly into a different outlet (no power strip/surge protector) and let me know if you're seeing any difference. Once I hear back I will run new diagnostics on your site.

 

  Your cooperation, patience, and understanding are much appreciated.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Highlighted
Moderator
Moderator

Re: I was fine for 2 hours...

Good morning hk2001, 

 

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.