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Insane latency over the last week

Freshman

Re: Insane latency over the last week

An update of my state codes
State Code Transitions Total Duration(s) Start Time End Time Terminal Downtime
12.1.12 2 1020 12/18/2017 02:26:23 12/18/2017 02:29:23 0.6076%
12.7.1 4 232 12/18/2017 05:11:53 12/18/2017 05:12:50 0.1382%
13.1.1 5 65 12/18/2017 05:18:05 12/18/2017 05:18:15 0.0387%
21.1.4 8 111 12/18/2017 05:15:20 12/18/2017 05:15:33 0.0661%
21.1.5 9 217 12/18/2017 05:15:33 12/18/2017 05:16:00 0.1293%
21.2.1 8 100 12/18/2017 05:17:31 12/18/2017 05:17:44 0.0596%
21.2.2 8 147 12/18/2017 05:17:44 12/18/2017 05:18:05 0.0876%
23.1.4 3 135 12/18/2017 05:12:50 12/18/2017 05:13:36 0.0804%
Freshman

Re: Insane latency over the last week

Well a weird update, when im using the house phone the whole time its being used the internet speeds are working correctly and im getting a accurate latency. The moment the phone is hung up i start experiene lags and really spotty internet service again. What could this possibly mean???

Associate Professor

Re: Insane latency over the last week

Freshman

Re: Insane latency over the last week

Yes I use Hughes for my phone service. Cordless
Freshman

Re: Insane latency over the last week

I really wish this could all get straightend out, it seems like a lot of people are having transmit errors and the same kind of spotty service im receiving. I jus wanna be able to use my internet i pay good money for like i have been in the past. I love you guys you are the only ones that get service out where i am which is great i just wish we could figure out these complications.

Moderator
Moderator

Re: Insane latency over the last week

Hi levamentum,

 

That's understandable, we do too. Engineering is investigating and I'll let you know once I have any news or instructions for you.

 

Your patience and understanding are much appreciated.

 

Thanks,
Liz

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New Poster

Re: Insane latency over the last week

Can someone please tell me how to file a complaint. I thought AT&T was the worst company in the world until HughesNet. I am paying for the fastest and largest plan they offer and cannot stream a movie, even in SD!! Speeds seem to start dropping around 3:30 pm and will go as low as less than 1G!! Have been calling about the problem for 3 months, has been escalated to their highest level and still NO resolution. All I get are excuses about how more people are using internet on the weekends and in the evenings. That does not give them the right to provide me with subpar service- I am not getting what I am paying for and am ready to contact the Fed CC as I have seen others are threatening to do, Clearly I am not the only customer having this issue.
Distinguished Professor IV

Re: Insane latency over the last week

@miscarlett

 

To keep this thread centered on the OP's issue, and to keep your own issue(s) separate, please start a new topic to receive assistance, which you can do by clicking on the blue "Start a topic" button on the upper right while within the Tech Support section.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Moderator
Moderator

Re: Insane latency over the last week


@levamentum wrote:

Well a weird update, when im using the house phone the whole time its being used the internet speeds are working correctly and im getting a accurate latency. The moment the phone is hung up i start experiene lags and really spotty internet service again. What could this possibly mean???


 

 

Hi, 

 

I'm very curious about this, I'd like to get more details about it. Before using the HughesNet Voice service, what exactly are you attempting to do online?

 

 

Are you doing general web browsing? So once you make a call on HughesNet Voice, are you saying that you're able to do general web browsing, visiting various websites with no issue?

 

You also mention having spotty internet, does that mean you're losing connection completely right before using HughesNet Voice? Also, when the call is active, do you mean that you maintain a stable internet connection only during this time?

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Freshman

Re: Insane latency over the last week

So for instance, if im not on the phone pages will load slowly or time out and videos wont stream without constant stop and loading even when streaming in the poorist quality as well as extreme latency that i wasnt getting til bout 2 weeks ago. So if im using the phone the internet works fast and effeciently. I can also play my game with the latency at where it normally has been. So its like my phone draws a more stable connection to the whole system when im using it.