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Installation Problem with the lack of system grounding.

New Member

Re: Installation Problem with the lack of system grounding.

Thank you Amanda,  There is also no wire from dish to service block. Just a FYI.  Thanks. 
Moderator

Re: Installation Problem with the lack of system grounding.

Thanks Thomas,

Will you be available tomorrow morning between 8-11AM for the visit?

Amanda
New Member

Re: Installation Problem with the lack of system grounding.

Yes I will. 
New Member

Re: Installation Problem with the lack of system grounding.

Is there any information I need to know so when they show I know it is going to be done to specs so we will not have to go through this again ? I am just trying to save another return trip. 
Moderator

Re: Installation Problem with the lack of system grounding.

Hi Thomas,

I've set you up for tomorrow morning then. The installer may already know what is incorrect with the installation, but are welcome to reference with their home office for support and have the option to dial into our Installer Support line for direct assistance.

Here is reference material from our AVP of Field Services you can save:
here a few key points to properly ground a HughesNet system:


• Grounding requirements are based upon Articles 90.3, 250, 800, 810,
and 820 of the National Electric Code and when required must be
installed in accordance with local codes.

• The ground block should be installed as close as practicable to the POE and placed in a horizontal position.

• If the ground block is not placed indoors , it must be protected with
weatherboots or tape and threads of the connectors coated with
dielectric grease.

• Antenna grounding (NEC Articles 90.3 & 810): Attach the ground
wire to the Antenna Canister Elevation Plate. Connect the opposite end
of the ground wire to either the coax cable ground block or an approved
ground point that is at the same ground potential as the ground block.

• Radio and IFL Coaxial Cable Grounding: It is not necessary to attach a
separate ground wire to the radio assembly since it is grounded through
the coaxial cable. (NEC 820.103)


Specific items we instruct our installers to NOT attach the ground conductor to are:


• Conduit on the load side of a service enclosure

• Heating Ventilation Air Conditioning (HVAC) Cutoff switch and chassis enclosures or condensation pipes

• Lightning conductors (Lightning rods and protection circuits)

• Driven Ground Rods unless the ground rod is bonded to the building’s power grounding electrode system

• Steel roof trusses unless they are bonded to the grounded building structural steel

• Metal roofs of screws securing metal roofs

• Metal screens or windows

• Vents or Vent Pipes

• Gas pipes

• Gutters
We require a minimum 14AWG green insulated copper or 17 AWG copper clad
steel or bronze. Ground wire that is not molded into the jacket of the
coax cable must be covered with green insulation.

Also, here is the officially posted FSB you might like to keep handy.

https://community.myhughesnet.com/hughesnet/topics/my_system_is_not_grounded?topic-reply-list%5Bsett...

Thank you!
Amanda
New Member

Re: Installation Problem with the lack of system grounding.

Thank You for the appointment and the information. I will follow up after the tech has been here. 
Honorary Alumnus

Re: Installation Problem with the lack of system grounding.

Amanda,

I have to take exception to this one:


" Radio and IFL Coaxial Cable Grounding: It is not necessary to attach a
separate ground wire to the radio assembly since it is grounded through
the coaxial cable. (NEC 820.103)"

The purpose  of the coax braid shielding is to SHIELD  the signal conductor from extraneous signals, NOT TO ACT AS A VOLTAGE DISCHARGE PATH

The point of the NEC (National Electrical Code) is to provide for SAFETY and safety only. It is not the HANDBOOK  for the signal aspects of electronics.

In the end it is only a wire, a screw and two connectors.

Remember also, the HT1000/1100 systems ask the coax to serve "double duty" carrying both up and down link signals.

The "Braid" is for SHIELDING.

 

Moderator

Re: Installation Problem with the lack of system grounding.

Not a problem Thomas

Gwalk - Their words, not mine. Looking at this FSB though, it has 2 separate coax cables for transport (up/down link) which indicates it is NOT a Gen4 system. Grounding will/should remain the same. As I've said before, I'm far and away from being in Field Services.

Thanks
Amanda
New Member

Re: Installation Problem with the lack of system grounding.

Amanda, I just received a call from the tech coming tomorrow. He claims he isn't an install company and if the system isn't grounded properly he would have to turn it back to HughesNet. He is prepared to look at the install take pictures if needed and replace any parts. He claims he doesn't have the wiring to perform the grounding service. I guess I will just let him show but I am not convinced he will be able to perform the needed services. 
Moderator

Re: Installation Problem with the lack of system grounding.

Hi Thomas,

Sorry! I assigned this to the incorrect group. It has been assigned to a true dealer locally. You should be receiving another call to schedule over the phone.

Thank you,
Amanda