Intermittent connection speed after adding voice service and connecting ATA.

[longj86]

After adding the voice service to my Hughesnet services I am experiencing intermittent speed issues.  My internet service works 100% correctly when the Voice ATA device is not connected.  My modem is the HT1100 and my wireless router is a D-Link DIR-619L.  Has anyone else experienced a similar issue after connecting voice services to their modem/router?  Just curious as to whether is may be a router setting I need to change.

[Gwalk900]

Probably the place to start is with a CAREFUL review of how the various devices are connected.

It is easy to get WAN ports and LAN ports and Phone 1 and Phone 2 connections mixed up

here is one diagram:

(click on picture for larger image)

But I would encourage you to get the entire PDF and look at the progressive pictures and validate each connection and port as you go.

That can be found here:

http://customer.kb.hughesnet.com/Documents/1041087-0001_a.pdf

[CharlesMcCool]

The main issue I see with the ATA is when its all connected it takes a few minutes before it gives the router the current IP address and my Dlink DIR-655 gets upset for a few minutes but it does eventually straighten out but it has to be hooked up like Gwalk900 posted or it wont work

[pacetree]

Check to be sure you don't have collisions on the router uplink port to the ATA. You might need to lock the port to 100/full in the router. If you check the status of the uplink port and it indicates anything other than 100/full while connected to the ATA, there's your problem! Some devices (NICs, Routers, etc) seem to have trouble with a 100/full connection in auto mode. They often want to revert to half duplex. I ran into this with the Cisco ATA and another router several months ago. The router I had also had the problem with the HT1100. And....It didn't allow me to lock me to manually lock the uplink port to 100/full. I had to replace it. Once I did, speeds went to nearly 30mbps down most of the time. It slows a bit in the evenings, especially Saturdays. But overall, I'm perfectly happy.

[Amanda]

Good morning longj86,

Gwalk900 has given you a great starting point. Can you double check to make sure your network is put together like in that picture? Hope this solves the problem!

Thank you,
Amanda