cancel
Showing results for 
Search instead for 
Did you mean: 

Internet access keeps dropping out

Senior Instructor

Re: Internet access keeps dropping out

@JFiz

A 21.1.4 code is a lot different than the 12.7.1 you had been showing.

 

@tommychase

It's not been snowing enough in Montana to cause a problem. Whoever keeps using that excuse at tech support needs to stop doing that. That said, unless your gateway is also 'BILxx' then it may not even be relevant as your gateway would be somewhere else.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Moderator
Moderator

Re: Internet access keeps dropping out

Hi JFiz,

 

Thanks for posting and welcome to the community! I've pulled up your account to run diagnostics and I'd like to see if a modem swap will help in this case. Please expect it to arrive in the next couple of days or so. Please let me know how the new modem works out for you.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

New Poster

Re: Internet access keeps dropping out

I was told that a couple of hours ago as well.  All weekend, the lights for the "system" and "transmit" lights on my modem kept on going out and happened again this morning.  I spoke to one representative whom said he did some corrections and that it should not happen again.  Then, about 5 minutes later, after that call ended and I got back online, the 2nd representative I talked to today told me the same thing--the weather in Billings, Montana where he says that my connection goes through that server station there.  He said the weather had been causing bad gateway access errors there.  I had been getting these bad gateway errors off and on over the last month, but not enough for the transmit and system lights on my modem to go out until this past weekend, which happened frequently this past weekend and continued this morning and early this afternoon.  This may be the cause for my connection problems here, but part of me has a hard time believing this due to having an account with them for over 11 years now and not ever remembering something like this occurring before.

Freshman

Re: Internet access keeps dropping out

Thank You Liz!

 

I will report back after the modem arrives and is tested.

 

John

New Poster

Re: Internet access keeps dropping out

In my first reply above, what I meant to say was that "5 minutes later after my first call with a Hughesnet representative ended and I got back online, it happened again with the "system" light on my moden going out again."

Distinguished Professor III

Re: Internet access keeps dropping out

@Daniel Lee Ball

 

I recommend starting a new topic concerning the issue you're experiencing.  Though it may seem, or even may be, identical, your issue should be kept separate from the OP's.  You can start a new topic here... https://community.hughesnet.com/t5/forums/postpage/board-id/TechSupport 


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Freshman

Re: Internet access keeps dropping out

Well I was quite optimistic at first. This is the new modem, power supply/cord and eithernet cable supplied. 

 

Here are the latested.

@Liz

newhourly.pngnewcurrenthour.pngnewdiag.pngIt appears that something else is amiss.

Thanks,

John

Freshman

Re: Internet access keeps dropping out

I just got a 000-4000-0400-0043 if that helps.

 

John

Moderator
Moderator

Re: Internet access keeps dropping out

Good morning John,

 

Thank you for the update. Are you saying that you're disconnecting from the internet while browsing? How often does it happen? Does it happen all the time, regardless of time of day? Or does it tend to happen around a certain time? 

 

If it happens again, please check what the state code is by clicking on the system light in the System Control Center. The normal status code is 0.0.0, otherwise you'll see other numbers there and a status message.

 

Your cooperation, patience, and understanding are much appreciated.

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Freshman

Re: Internet access keeps dropping out

@Liz

Yes. While browsing I will get page not available. If I try a different page it says the same thing. It corrects itself after 20-30 sec usually.

 

It's doesn't seem to matter the time of day. I haven't noticed a pattern.

 

I will check status next time I notice.

 

Thank You