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Internet data loss

tigersdad5
Sophomore

Internet data loss

I need to know how you use all of data in my billing cycle in two days when service was not even being used. 30 Gb. Plan
3 REPLIES 3
maratsade
Distinguished Professor IV

Re: Internet data loss

Follow the procedure linked below and post the screenshots here. 

 

https://community.hughesnet.com/t5/Tech-Support/Where-s-my-bytes-Testing-for-data-leaks/m-p/77194#M5...

 

tigersdad5 wrote:
I need to know how you use all of data in my billing cycle in two days when service was not even being used. 30 Gb. Plan

 

JackWeeks
New Poster

Re: Internet data loss

I have, and still have the same problem. I have been unplugging unit when not in use. Only way I know. They are crooks , and theives.

maratsade
Distinguished Professor IV

Re: Internet data loss

Evidence will go a long way to help your case.  Follow the procedure outlined here:  https://community.hughesnet.com/t5/Tech-Support/Where-s-my-bytes-Testing-for-data-leaks/m-p/77194#M5...

 

Anyone who is experiencing data loss they can't explain should follow the linked procedure and post the screenshots. 

 

 

JackWeeks wrote:

I have, and still have the same problem. I have been unplugging unit when not in use.