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Internet down Gen 5 beam 55 Norcal

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Associate Professor

Re: Internet down Gen 5 beam 55 Norcal

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Junior

Re: Internet down Gen 5 beam 55 Norcal

Funny thing is my internet is running better than ever now. I wonder if the techs fubared up the satellite by installing the fix for beam 55, heh that would be ironic.

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Junior

Re: Internet down Gen 5 beam 55 Norcal

Nevermind, people are getting back on, things are back to being slow as molasses Smiley Sad

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Associate Professor

Re: Internet down Gen 5 beam 55 Norcal

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Freshman

Re: Internet down Gen 5 beam 55 Norcal

About 20 minutes ago I had some internet service. The last service was about 7-8 hours ago and even at that - the response time was less than 1 mbps either up or down.  Then a few minutes later no service again for a few minutes, and now working again, at least on the community.  I do have an open ticket that I put in last Saturday and the representative I talked to Monday evening (after an hour wait) suggested it will take 3 days to have a technician assigned to my ticket 108502319.  

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Freshman

Re: Internet down Gen 5 beam 55 Norcal

Tis true - the sattelite is far away and when it was built, after many other birds were put in the sky, they had the time and experience to get it right. This problem, especially with Beam 55 in my area of Norcal, has been going on since the 1st week of September 2017.  Plenty of time to make adjustments and get it right if they had built the technology correctly.

But then - my understanding is Gen 5 (concept?) is fairly new and I just have to assume (a big one) that HN marketing just did not understand the public's pent up desire for accessing the internet with speeds faster than the old Wild Blue days and give the engineers the marching orders to build for the customer needs. My belief is the problems we are having are due to over-subscription of a company offering that was not engineered to the needs of the customers.  (off of soap box). 

Since the Jan 1-2 (2018) outage was "fixed", in the early morning of Jan 2nd I was able to play my online-game for 3 hours uninterupted the first time in 4 months - loved it.  Now, late evening on Jan 2nd, slow speeds are back again with sub megabit test results.  Darn, I had such hope in May 2017 that I had found a provider that would keep its marketing promises - darn again - I just might have to put up a tall pole on my property to get point-to-point broadband service.  

Sophomore

Re: Internet down Gen 5 beam 55 Norcal


@bugstomper wrote:

But then - my understanding is Gen 5 (concept?) is fairly new and I just have to assume (a big one) that HN marketing just did not understand the public's pent up desire for accessing the internet with speeds faster than the old Wild Blue days and give the engineers the marching orders to build for the customer needs. My belief is the problems we are having are due to over-subscription of a company offering that was not engineered to the needs of the customers.  (off of soap box). 

 

I beleive you are correct as that is what I was told by a rep from HN.

 

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Junior

Re: Internet down Gen 5 beam 55 Norcal

Ok, so after the outage, the speeds are horrible around the clock now. Less than 2Mbps from midnight to 6am, less than 200Kbps during prime time, and early afternoon 500Kbps. What the heck!? At least in the wee hours of the night I had the pleasure of high speeds, not anymore! This is getting to the point of ridiculousness. It's supposed to get better not worse.

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Sophomore

Re: Internet down Gen 5 beam 55 Norcal


@jezra wrote:
There is sadly nothing the technician can do for you. The beam is oversold and HughesNet is still signing up new customers on the beam.

 

Which they should be sued for.

 

That's fraud pure and simple.

 

Wayne

 

 


 

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Junior

Re: Internet down Gen 5 beam 55 Norcal

Not sure if the satellite is at full capacity as it's really new but I've heard both sides of the story. I don't know what to believe now. All I know is that there is a serious problem. Running at Kbps is just unacceptable and quite ridiculous even for satellite internet.