Service is again very terrible! Tests continue to result in speeds less than 1MBPS. After logging in I typically perform at least 3 tests so the techs can take a look.
A week ago the problems I have been having were escalated using ticket #108502319 and a few days later was told (I called again) a tech would be assigned by Thursday of this week (1/4/18). However haven't received a call yet or a message. Does anyone know if callbacks from a tech use a caller ID of "Toll Free Call"? I rarely answer these calls as they are mostly spam, but did have one yesterday and today, but no message was left so have no idea what company called.