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Internet down Gen 5 beam 55 Norcal

Junior

Re: Internet down Gen 5 beam 55 Norcal

Ugh, moving customers off the beam doesn't sound all that reassuring.

New Member

Re: Internet down Gen 5 beam 55 Norcal

Im also in northern california. Had amazing internet speeds from april to september. Had multiple 1-2hr long calls with tech to fix slow speeds. Every time he was able to do something with the modem and it would be fast again....for a few hours!!! They sent a tech service guy to my house and he said everything is great here. He said the issue is on there end. This problem is still going on. We did not even use our internet last month because i am soooo tired of the long wait times and them telling me my "dish must have been moved". Instead we just use our phones 4g lte and hook it to the tv.
This is extreamly upsetting. I want to cancel and dont think i can get the fee waived....so i will make sure i tell everyine i know just much if a rip off hughesnet is to there customers.
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Freshman

Re: Internet down Gen 5 beam 55 Norcal

Service is again very terrible!  Tests continue to result in speeds less than 1MBPS.   After logging in I typically perform at least 3 tests so the techs can take a look. 

 

A week ago the problems I have been having were escalated using ticket #108502319 and a few days later was told (I called again) a tech would be assigned by Thursday of this week (1/4/18).  However haven't received a call yet or a message.  Does anyone know if callbacks from a tech use a caller ID of "Toll Free Call"?  I rarely answer these calls as they are mostly spam, but did have one yesterday and today, but no message was left so have no idea what company called.