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Internet down since 7pm yesterday.

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New Poster

Internet down since 7pm yesterday.

As a 5G user in rural Virginia, when will I expect my Internet to come back up? I've already had the power brick cycle through two resets with no results.
4 REPLIES 4
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Moderator
Moderator

Re: Internet down since 7pm yesterday.

Hi amhalstead,

 

Thank you for posting in the community, welcome. We're escalating your site to engineering so they can look into this. We'll post back once we have news to share or additional questions.

 

Your cooperation, patience, and understanding are much appreciated.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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New Poster

Re: Internet down since 7pm yesterday.

How long will I be waiting for engineering to look into it?
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New Poster

Re: Internet down since 7pm yesterday.

@Liz, is there a way that I can get some information on the progress? It's aggravating that I have to use a mobile hotspot and I'm paying for a service that is not being used.
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Moderator
Moderator

Re: Internet down since 7pm yesterday.

Hi amhalstead,

 

Does the issue persist now? I ran diagnostics on your site and it's telling me that the equipment is working normally. 

 

Looking forward to hearing back.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.