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Internet down since yesterday 10/25.

Freshman

Internet down since yesterday 10/25.

Our internet has been down since yesterday, almost 30 hours. We have been having problems with it going down most afternoons. Of course when I report it everything is back to normal. It's raining today so it wouldn't be any use trying to talk with them today. They will just blame it on the weather. I wish they would put something on the website to let customers know when and where there are outages. I just want to know if the problem is on my end or theirs.
3 REPLIES 3
Assistant Professor

Re: Internet down since yesterday 10/25.

Are all the lights lit on the front of the modem? If not, which ones are out?

Using a computer connected to the modem, if you go to this status page, what is the "State Code" at the top?

Also, what is the "Satellite Receive Signal Strength" at the bottom?

 


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Moderator
Moderator

Re: Internet down since yesterday 10/25.

Good morning rntaustin,

 

Thanks for reaching out. I pulled up your account to investigate and I see you've already gotten a site visit scheduled for tomorrow morning to address your concerns. I hope it goes well. Please don't hesitate to contact us again if you have any other concerns.

 

 

Thanks,
Liz

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Moderator
Moderator

Re: Internet down since yesterday 10/25.

Good morning rntaustin,

 

Just following up on your site and I see the tech was able to bring you back online. If you have any other concerns, don't hesitate to contact us again.

 

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->