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Internet goes down for hours and hours after modem loses power

Freshman

Re: Internet goes down for hours and hours after modem loses power


@Liz wrote:

Good morning spacefunk, 

 

Thank you for providing this information, this helps. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Friday, Feb 22, 2019 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #118758078 if you need to reschedule. Please let us know how the site visit goes.

 

 


Thank you Liz. That time will work for me just fine.

 

 

I actually had this issue again this morning. We had a power outage last night and it came back late this morning. Instead of 12 hours though this time it took about 90 minutes for the internet to start working again. I have tried plugging directly into the wall, and also noticed that the coax was a couple turns too loose, but fixing neither solved the issue

Moderator
Moderator

Re: Internet goes down for hours and hours after modem loses power

Good morning spacefunk,

 

I see the dispatch was completed as scheduled. If you have any other concerns, don't hesitate to reach out.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.