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Internet is abysmal but the privacy and security issues are far worse

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MisJulie72
Freshman

Internet is abysmal but the privacy and security issues are far worse

I’ve had HughesNet for exactly 1 month. I use WiFi for my phone. No TV’s at all right now. So far I’ve called customer service at least 5 times and the tech has been to my house 3 times. The lagging and slow loading of ANYTHING has made me bald pulling my hair out but tonight’s episode takes the cake. Tonight my internet went down twice for no reason. While talking to the rep I also asked her why my roommate was getting emails concerning my account. She told me that they can’t control who gets the emails or send account notifications to just one email. (Mind you I am the only account holder.) ANYBODY that accesses my WiFi will get the emails. Wait! What? If I allow 1000 friends to access my WiFi, any or all of them will get account notification emails on MY account? That is not only an invasion of my privacy and security but it’s an invasion of my roommates privacy. How did they even get her email address? She didn’t sign up or ask for this garbage. This is a l**s*** waiting to happen.
1 ACCEPTED SOLUTION

MisJulie72,

 

This message will pop-up on any device connected to the service until the billing issue is resolved on your end. We are not able to limit the number of devices that receive this message.


For future reference, you can set-up text or e-mail billing notifications to avoid these messages http://support.hughesnet.com/en/faq/account_billing/how-do-i-subscribe-or-modify-my-hughesnet-notifi...
 

-Jay

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