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Internet keeps dropping

Freshman

Internet keeps dropping

 

 Clear weather, internet keeps dropping with modem system states codes of 12.1.12 and 12.7.1 (transmit problem have occurred).

Called support yesterday and had to wait 20 minutes to speak with someone, call volume was high. After troubleshooting for 40 minutes via phone the call dropped and he never called me back, he did verify my correct phone number when the call was initiated. My connection is still dropping and uploading is slow, downloading seems to be fine as long as it is working. After typing this my connection dropped and so I had to type all of this over again, such fun, please help.

4 REPLIES 4
Freshman

Re: Internet keeps dropping

Just dropped out again.

Moderator
Moderator

Re: Internet keeps dropping

Good morning darrin.simon,

 

Thanks for posting and welcome to the community! Engineering is aware and currently working to address this. Once I have further updates for you I will post back. 

 

Your patience and understanding are much appreciated.

 

Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.
Freshman

Re: Internet keeps dropping

Since yesterday afternoon it has not dropped, looks like they pointed me to a new gateway. Tech came out and replaced the reflector on my dish, said it may be warped. Something about the upload signal strength not up to snuff. Anyway so far so good, thanks Liz.

Moderator
Moderator

Re: Internet keeps dropping

Thank you for this update, darrin.simon! Please don't hesitate to reach back out, we're here if you need us.

 

Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.