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Internet not working

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New Member

Internet not working

My cable installer left cable laying on ground, the weed whacker cut the line in 2. I tried to change out the cable but still no internet. Any suggestions?
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3 REPLIES 3
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Distinguished Professor II

Re: Internet not working

May have to get a tech out. Hopefully the HN reps on this site will have options for you. 

 

Cowhrsegrl wrote:
My cable installer left cable laying on ground, the weed whacker cut the line in 2. I tried to change out the cable but still no internet. Any suggestions?

 

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Moderator
Moderator

Re: Internet not working

Hi Cowhrsegrl,

 

Thank you for reaching out, glad you found the community. I've dispatched a complimentary tech to replace the coaxial cable. Your dispatch is currently scheduled for our earliest available slot: Saturday, Sep 12, 2020 between 11:00 AM-02:00 PM.

 

The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Moderator
Moderator

Re: Internet not working

Good morning Cowhrsegrl,

 

Just following up on your case; I see you're back online without the tech needing to visit. If you need any other concerns addressed, feel free to drop by the community again.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.