May have to get a tech out. Hopefully the HN reps on this site will have options for you.
My cable installer left cable laying on ground, the weed whacker cut the line in 2. I tried to change out the cable but still no internet. Any suggestions?
Thank you for reaching out, glad you found the community. I've dispatched a complimentary tech to replace the coaxial cable. Your dispatch is currently scheduled for our earliest available slot: Saturday, Sep 12, 2020 between 11:00 AM-02:00 PM.
The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.
Good morning Cowhrsegrl,
Just following up on your case; I see you're back online without the tech needing to visit. If you need any other concerns addressed, feel free to drop by the community again.