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Internet service is down but no outage

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rblack5
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Internet service is down but no outage

Hello: I'm confused. My service is down. When I call hugesnet customer support they tell my my gateway is in Albuquerque NM and can not connect due to a strom there, but there isn't an outgage. I've been down since 1pm and the tell me it may be a day or two, but no outage. That's crazy to me. I asked them to move me to another gateway but said they could not. Basically said nothing we can do good luck. That's not right.
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