The agreed upon package was for the Ultra package and so far the speeds are unable to maintain anything close to what is described.Please be aware that speeds are sold as "up to" a certain speed. "Up to" 10 means that anything form 0 to 10 is OK. So if you get speeds between 0 and the number after "up to," the seller is legally within contract agreement.
The unwritten rule is that Hughes shoots for a minimum of 60% of plan rated max under load.
There are many things that can contribute to slow speeds ranging from settings within the users network to pending equipment failure to installation issues to finally something within the Hughes Gateway structure.
What is required here is that a account be created at testmy.net
After logging in to said account that a series of three to five manual download speed test be ran. The tests need to be spaced at least five minutes apart,
A link to the users account data should be posted here within this thread.
Three of the test series should be ran, one early, one mid-day and the last late evening.
This is to determine if the issue is "around the clock" or the result of congestion.