Have you tried rebooting your modem? If not, please do so. It is not recommended that you unplug the plug that is connected directly to your hughesnet modem. Unplug it from the electrical outlet that it is plugged in. Wait about thirty seconds before plugging it back in. If this does not fix your issue then it is recommended that you contact hughesnet technical support.
Good morning Ohioan,
I'm glad you found the community, thank you for posting and indicating what you've done so far, this helps. So currently, there are no lit lights on your modem?
Can you access your System Control Center (SCC) by typing 192.168.0.1 in a web browser?
If so, please let me know your current state code. You should see the state code, a series of 3 numbers separated by periods, by mousing over the system light at the top of the SCC.
Your cooperation, patience, and understanding are much appreciated.
Hi Ohioan,
Thank you for these details! Let's try a power cycle. We've had some customers unable to get back online after rebooting from the System Control center, but power cycling restored internet.
To power cycle the modem, please unplug its power cord from the power brick and leave it unplugged for at least 30 seconds before replugging. Please let me know if you're able to get online after that. Let me know which LEDs are lit and what state code you get if you're unable to connect to the internet.
Your cooperation, patience, and understanding are much appreciated.
Hi Ohioan,
If you mouse over the orange system light in the SCC, you'll see that your speed is throttled because you're subject to the Fair Access Policy. If you check your Usage Meter, you'll see that your monthly data allowance will reset in about 6 days, after which your speeds will return to normal.
Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.
Hi,
This has been escalated to engineering and they are looking into this now. We'll post back once we have news to share.
Your cooperation, patience, and understanding are much appreciated.