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Invalid OpenID or Credentials.

New Poster

Invalid OpenID or Credentials.

I've had Hughes for 7 yrs and am somewhat happy with it.  I experience slow speeds all the time, but there isn't any other provider where I live. I have Gen 4.  I've been trying to see if it is worth it to upgrade to Gen 5 but am unable to gain access to anything.  I can log in, get my email, but everything else I get Invalid OpenID or Credentials.  I even opened another account to see if that would make a difference but **bleep** no, I get the same stupid message. I would like to have this fixed so I can see my bill and if I want to upgrade or just get rid of the internet all together.

I am extremely unimpressed with the Hughes customer website.  It is almost childish in its presentation.  There is really nothing impressing about it at all, plus it never works and when it does you have to log in on each page (so it seems).

12 REPLIES
Moderator
Moderator

Re: Invalid OpenID or Credentials.

Hello debrock2010,

 

Welcome to the community and thank you for your feedback. We certainly would like to help address this Open ID error message you're seeing so you can access your account info online. I've sent you a private message, please check it out by clicking on the private message notification in the top right corner of the community. I look forward to your reply.

 

Thanks,
Liz

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Moderator
Moderator

Re: Invalid OpenID or Credentials.

Hi debrock2010,

 

 

Thank you for your patience. I was informed that this error should be addressed tonight or next Tuesday. I'll follow up with the team next week to confirm the rollout for the fix, then check with you to see if you're able to access your account information in the Support Center without that OID error.

 

Thanks,
Liz

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Moderator
Moderator

Re: Invalid OpenID or Credentials.

Good morning debrock2010,

 

Thank you for your patience as we continue working to address your concerns. We rolled out an update to address the error in the Support Center, but we were getting feedback that the update did not resolve the error. The engineers are still currently investigating. Once there's any news to share, we'll post back.

 

Your patience and understanding are much appreciated.

 

Thanks,
Liz

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New Member

Re: Invalid OpenID or Credentials.

Hello Liz,

 

I am having the same issue. I've been trying to access my billing information, but all I can see when I log in is an "Invalid OpenID" message. I need this fixed so I can see my account details.

 

I also tried calling customer support, but the automated line enters a loop and won't process the the account phone number.

 

 

Advanced Tutor

Re: Invalid OpenID or Credentials.

To get more visibility for your issue, you may want to start a new topic.

Spectator

Re: Invalid OpenID or Credentials.

I'm having the exact same problem with my website account , can you help me withe invalid id error too please!!
Moderator
Moderator

Re: Invalid OpenID or Credentials.

Good morning rsflyer,

 

Welcome to the community and thank you for posting. If informed our engineers that we have more people reporting the OID error. I've pinged them for an update on their progress. Once I have any news to share, I will post back.

 

Your patience and understanding are much appreciated.

 

 

Thanks,
Liz

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New Poster

Re: Invalid OpenID or Credentials.

I am having the same problem with accessing my account, have been unable to login with the app as well. Any help would be appreciated. Very frustrating when you can't view your bill.

Spectator

Re: Invalid OpenID or Credentials.

Im having this same problem and am at the point of wanting to cancel the service. Im on my third call to customer service....