I still have this problem. Cleared cookies and checked security as someone else suggested. Do I have to do a new login? Thanks
I'm glad you found the community, thank you for posting. Yes, the workaround for this is creating a new HughesNet email address. We are escalating your case regarding the OID error on your current account.
Your patience and understanding are much appreciated.
The workaround is for those who can't log in, not for those who can log in but can't see their info, right? I'm still able to log in without issue, as well as use the Community, it's just that it gives me the OID error for my personal info and data usage (my Usage Meter still works for data info). Amanda is working on my issue in my thread, but I just wanted to make sure about the workaround.
We've found that this workaround lets you view the account info you're trying to see. I have one customer who wasn't able to view their account info while logged into their main email address, but could via a newly created account.
Thanks. I'll keep that in mind if there is some reason that I really need to get in and see something, but for now I'll probably just wait it out. As long as I can still see my data info in the Usage Meter, get into my email, and pay my bill with the "View/Pay Your Bill Without Logging In" method, I'm okay.
A question, though. If I register again and create a new account, will that delete my existing account, as in the account I am presently using for this Community and my email? I certainly don't want to have that happen, and if I run the risk of that I will definitely wait it out until I can see my info with my existing account again.
It's strange that this just popped up out of nowhere.
Good question. What I mean by creating or registering a new account, is you're creating a new e-maill address on your account/SAN, which will have no effect on your existing e-mail addresses. Everyone can have up to ten e-mail addresses.
Hope that clears things up!
Ah. Okay. I tried, but it didn't work.
I tried using a few different names, but the second picture has the last email name I tried to create. I guess it can't see the info on my DSS internally to allow me to create a new email address. I already have two email addresses, but, as you can see, they don't show up when I'm signed in. It's strange that it even lets me sign in at all.
Thanks for the screenshots, Gabe, that is interesting. It looks like you were trying to create a new e-mail from inside the Support Center? I'm guessing that's why things are wonky. You should be able to create a new e-mail account if you log out, and use the Register button instead:
It's worked for me and at least two other customers with the same error. Hopefully that works for you.
Ah, okay, now I see what you're saying. When you mentioned about the ability to have ten email accounts I misinterpreted that and thought that I would have to create the new email while signed into the myAccount site (as that's where I created my alternate email account), even though your reply still alluded to the fact that I should do it by using the Register button.
It's been a bad week, so I'm a little off my game. Not anything having to do with HughesNet, just life in general.
Amanda said the support team is currently working on my OID issue, so I'll hold off on creating the new account for now, but again, I'll keep it in mind if I need to see my personal data in the interim.
Thanks again for the info and help. I certainly appreciate it.
Though I was quite nervous about it, as I was afraid doing so might mess up my normal sign on and, therefore, my Community name and history, I went ahead and created a new email using the Register button, which worked without issue, enabling me to see my info again.
Once my original email/sign-on is fixed I'll go ahead and delete this newly created email, as I like to just have one email/sign-on.
Thanks for the help!!!