Good morning Baileyrandy,
I see it's your first post here, so welcome to the community! I appreciate you bringing this up, that does sound out of the ordinary. I've pulled up your account and dug into this a bit; I'm escalating this concern about expired PINs to the appropriate folks here. I also see that you already got back in touch with us later in the afternoon and got a dispatch scheduled for this Saturday. I hope the site visit goes well!