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Iphone settings and bandwidth usage

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Rich1
New Poster

Iphone settings and bandwidth usage

My months bandwidth vanished in a 24 hour period without any video downloads and minimal usage.   It turns out it may be the "wifi assist" setting on my visiting daughters Iphone.  It use 6.2 GB in 12 hours! doing what I have no idea, and neither did my daughter.   Hughes should have some warning for excessive bandwidth usage in a 24 hour period.  I had no idea since the Hughes meter is only up to date for past periods. You can't see what is going on in real time!  I'm 30% in my usage month and bandwidth is used up!
11 REPLIES 11
Gwalk900
Honorary Alumnus

Your Routers wifi function needs to have an encryption level of at least  WPA2-PSK [AES] enabled so as to prevent unintended/unauthorized devices from connecting to your Hughes service.

It is difficult to tell which of the Hughes "meters" you are using ... some are "meters" in the true sense of the word .... others are HISTORY displays.


Here is a rundown of the available "Tools":


Hughes offers three different usage meters:

#1: The modems internal SCC (System Control Center) display that can be found by entering 192.168.0.1 into your browser.

The portion devoted to data allowance looks like this:

(click on picture for larger image)

The above meter has the advantage of being always available, it shows allowance info from all THREE "data buckets", Anytime Bytes (8am to 2am local) , Bonus Bytes (2am to 8am local) and Token Bytes which are extra cost data blocks that can be "stored" for use if and when needed.

The only problem with the above meter is in its "resolution". You won't see it increment downward in amounts less than 100 MB's.

Its great for a quick check but lacks "detail" if you are trying to track a data loss issue.


#2: There is a utility that is availa ble for download and installation on your computer from your dashboard at http://supportcenter.myhughesnest.com called the Download Status Meter:

(click on picture for larger image)

It too displays remaining data in all THREE "data buckets", Anytime Bytes (8am to 2am local), Bonus Bytes (2am to 8am) and the optional extra cost Token Bytes.

It also has a handy little ribbon graph that quickly shows if you are ahead or behind the "usage curve".

This meter, once you are past 1 GB of usage also lacks "resolution" and at times is slow to "update" from the source but it still has its uses. It also has a "u sage history" display.



#3: The third and most accurate of the usage meters is the "at a glance" meter found after logging into your dashboard at http://supportcenter.myhughesnet.com:

(click on picture for larger image)

This one is the most accurate ... you can see usage right down to a single MB if needed.

It too shows data remaining in all three data buckets .. Anytime, Bonus and Token.


In addition to the "usage meters" there is also a History display in addition to the one within the Download Status Meter utility.

It can be found on your dashboard after clicking on the "usage" tab.

It is, as a history, subject to some delay ... usually one to three hours. The display has been recently updated: 


That pretty much sums up the official Hughesnet "tools".



Rich1
New Poster

Thanks, i will look for the encryption setting. I was using the #2 option you reference.  It seems to be at least 24 hours behind on my setup. 
Gwalk900
Honorary Alumnus

This is done from inside the routers user interface. It is under Wireless Settings/Security.

Once selected a PassKey or Pass Phrase is generated.

The pass key or phrase must then be entered into all wireless devices before they can connect to the wireless network.


Amanda
Moderator

Hi Rich

The status meter (downloadable) should be updating in real time. I'll get a  confirmation on that though. In regards to a usage alert, I think that is a pretty neat idea. I know most major cell phone providers have something like that (I have Verizon and they have  a test message feature that lets you know when you're getting low).

We'll be sure to pass that on to management for consideration.

Thanks
Amanda
unixgeek13
New Member

Is it possible to get a "by device" usage?  It would be helpful to track heavy usage to a specific device (or child)....
Gwalk900
Honorary Alumnus

The common point of all connected devices would be the router.

There are some higher end routers running third party Merlin firmware that can breakout usage by specific device.


unixgeek13
New Member

Thank you.  I'll look into that!
Gwalk900
Honorary Alumnus

(click for larger picture)

Here is a list of the Merlin supported Asus routers:


Chris11
Alum

Hi Rich,

The status meter should be in real time. Are you using the downloadable one? Or the one from the customer support center?

- Chris
Rich1
New Poster

I was using the downloadable one (Hughes status meter)  Now that I know the one on customer support is realtime, I will use that more but it really takes a bit of luck to see crazy usage when not doing anything on the internet.   I happened to be 12 hours late narrowing it down to an iphone setting on my daughter's phone (who I allowed via my encrytion setup). I think it is the "wifi assist" setting  on the iPhone somehow used 6,2 GB in 12 hours.    I wouldn't be surprised if I'm barking up the wrong tree though.  I'll see what happens next month and try to catch what is going on.  
Chris11
Alum

Hi Rich,

Yea those pesky mobile devices can get you good. We are definitely looking into finding solutions in notifying excessive usage in a more timely manner. It's something we've seen requested before. Hopefully we'll see something come soon.

- Chris