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Is all onsite tech support $125 ?

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kanzz
Freshman

Is all onsite tech support $125 ?

My internet went out 05/17. I called support, did the troubleshooting, and was ultimately advised that a technician would have to come to my house and fix it. Tech came 05/20 and repaired. I was not advised there would be a fee. 

 

48 hours later, my internet went down again. Same thing. Called support, went through the troubleshooting, and then - 

I was told there would be a $125 fee for the tech to come to my house!

 

Nope. I'm not doing it. And furthermore, I will not pay for the first tech visit if I'm billed for it.

 

Now researching other options.

 

1 ACCEPTED SOLUTION

kanzz,

 

Upon taking a look into the account, I found that the bill generated on 5/27 for 230.75, due to the dispatch fee being originally attached. However, the agent you spoke with applied a credit on 5/25 of 136.88, so you were charged a total of 93.87, which is the same as previous months from what I'm seeing.  You can see the information regarding your bills here: hninfo.us/viewbill.

 

In regards to the email you received, it was an agent error and we want to apologize for any confusion. Any issues brought up in the community are normally handled in a community thread or in private messages.

 

 

Thanks,

Remy

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